Subject: Missing Item: 6452368254
From: Seeta Seeta <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Mohammed Obiedo <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 18 Dec 2019 08:54:05 -0700 (MST)

Hi Varun, 

With the reference to order number: 6452368254 customer placed the order on Nov 20, 2019, The order contains 11 items and as per the consignment details all items were delivered to the customer on 11/23/19 7:08 PM. Now customer is claiming out of 11 items he didn't recived 1 item which is Sustainability Kappa Printed Jacket with Full Length Jog Pants and the cost of the item is SAR 115. 

Agent has already escalated the case to Warehouse to confirm how many items were shipped but we didn't received any response from them. Customer is with since 2017 and this is his 1st complaint, so could you please let us know if we can offer him the voucher of same worth or refund can be done for this concern. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammed Obiedo" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, December 18, 2019 3:27:22 PM 
Subject: delay responces 

Hi Seeta, 

with reference to order number : 6452368254 

the customer is complaining about missing item , as per hybris its showing delivered 

nut the customer insisting not delivered and the team escalated this case several times with no responses 

Ticket number :271060 
Missing item ID:161763773 

escalated to sagaya on Sun, 24 Nov 2019 
jed conloc and sagaya on ,Sun, 24 Nov 2019 

Can you please check and do the needful, 

Regards, 
Obiedo