Subject: Undelivered Mail Returned to Sender
From: [email-masked] (Mail Delivery System)
To: [email-masked]
Date: Wed, 18 Dec 2019 00:05:13 -0700 (MST)

This is the mail system at host mail.lsmindia.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

<[email-masked]>: lsmindia.com

Subject: Fwd: [#335677] - VERY URGENT - Wrong order received 9763569992 Luminita Moise Al Hajj
From: Seeta Seeta <[email-masked]>
To: Inayat Ali <[email-masked]>
Date: Wed, 18 Dec 2019 00:05:11 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]> 
Sent: Wednesday, December 18, 2019 12:28:59 PM 
Subject: FW: [#335677] - VERY URGENT - Wrong order received 9763569992 Luminita Moise Al Hajj 

Hi Seeta and Urvika, 

Here is another email from Abhishek Sisodia. 

This kind of email is very unprofessional and I need coaching and both verbal warning provided to this agent. 

From: Deepak Damodaran <[email-masked]> 
Sent: Tuesday, December 17, 2019 10:24 PM 
To: Centrepoint <[email-masked]>; Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; [email-masked]; Shipa Delivery Support <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Bhaskar Mandelia <[email-masked]>; Vishwajeet Singh <[email-masked]>; K Nayan <[email-masked]>; Sanjana Suresh <[email-masked]> 
Subject: RE: [#335677] - VERY URGENT - Wrong order received 9763569992 Luminita Moise Al Hajj 

Hi Priyanka, 

Please update regarding the mail as the customer has not received the full 05 packages . 

Thanks & Regards, 

Deepak Damodaran 

Mob- No +971524307577 

Tel No: 048164037 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 17, 2019 9:35 AM 
To: Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Con Loc < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Shipa Delivery Support < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Bhaskar Mandelia < [ mailto:[email-masked] | [email-masked] ] >; Vishwajeet Singh < [ mailto:[email-masked] | [email-masked] ] >; K Nayan < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#335677] - VERY URGENT - Wrong order received 9763569992 Luminita Moise Al Hajj 

External email sender, please take precaution. 

So do i always need to circle around warehouse team and delivery team and both of your teams drags any responsibility of missing items in shipment. 

@ [ mailto:[email-masked] | deepak ] Please clarify for once whom do we have to consult when items are missing from shipment you or delivery team who just says we delivered what we have got. 

Please resolve this issue asap. 

Thanks & Regards 

Abhishek Sisodia 

On Tue, 17 Dec at 12:25 AM , deepak damodaran < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Support Team, 

Regarding the below order we have shipped the shipment in 05 Packages . So the customer supposed to receive 05 Packages from the courier partner . 

[ mailto:[email-masked] | @[email-masked] ] 

Kindly update. 

	

FACILITY 

LANDMARKEXTERNALKEY 

ORDERNBR 

BILLDATE 

STARTTIME 

ENDTIME 

CONSIGNEE 

CONSIGNEEPHONE 

CONSIGNEESTREET 

CONSIGNEEADDRESS 

CONSIGNEETOWN 

CONSIGNEEAREA 

NEARESTLANDMARK 

CONSIGNEECODE 

CONSIGNEEZIPCODE 

CONSIGNEECOUNTRY 

PIECES 

COD_AMOUNT 

ITEM_DESC 

CHARGEABLE_WEIGHT 

SHIPPER 

EU 

S000338333509 

9763569992 	

12/8/2019 	

12/8/2019 	

12/9/2019 	

Luminita Moise Al Hajj 

9.71507E+11 	

The Greens Al Dhafra 

Al Dhafrah 1 Bldg Street 3 Apt G011 

Dubai 

Greens 

Greens 

8.80503E+12 	

04-1-2-380 

AE 

5 	

0 	

Fragile 

23.5413 	

SHIPA 

Thanks & Regards, 

Deepak Damodaran 

Mob- No +971524307577 

Tel No: 048164037 

BQ_BEGIN

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 16, 2019 12:57 PM 
To: Con Loc < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#335677] - VERY URGENT - Wrong order received 9763569992 Luminita Moise Al Hajj 

External email sender, please take precaution. 

Problem Statement : Missing Items from the shipments {Ordered-04/Recieved-01} 

Order Date : 07-Dec-2019 
Order ID : 9763569992 
Tracking ID : S000338333509 

Assistance Required : Sort out this issue of missing items by clearing the air of delivered items 

Issue Description : Customer claims, she has NOT received 01 of the item as per the ordered quantity of 4 for her order number 9763569992 

Mistake as follows: 
- Ordered 04 quantity of "161773403 -- Textured 2-Piece Curtain Set with Metallic Eyelets - 260x135 cms " - - Received only 1 

Thanks & Regards 
Abhishek Sisodia 

BQ_BEGIN

On Fri, 13 Dec at 1:00 PM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Please take a look at ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/335677 | #335677 ] 

Problem Statement: Missing Items from the shipments 

Order Date : 07-Dec-2019 

Order ID: 9763569992 

Tracking ID: S000338333509 

Assistance Required: Sort out this issue of missing items by clearing the air of delivered items 

Issue Description: Customer claims, she has NOT received 01 of the item as per her order number 9763569992 

​ 

Mistake as follows: 
- Ordered 04 quantity of "161773403 -- Textured 2-Piece Curtain Set with Metallic Eyelets - 260x135 cms " 
- Received only 1=01 

Thanks & Regards 

Abhishek 

BQ_BEGIN

On Thu, 12 Dec at 9:26 PM , Lumi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear team, 

My order says clearly set of 2, whereas I received singles, in which dimension other than earth does that equals to same order? 

Mistake as follows: 

- I ordered textured 2 piece curtain set with metallic eyelets, 260x135 cm in grey colour, 4 sets 

- I received Eniwa Curtain metallic Eyelets 135x260 but 1 PC set 

BQ_END

335677:1125156 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
BQ_END

BQ_END

335677:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com