Subject: RE: [#348329] - Conversation with User
From: Jessie Caparas <[email-masked]>
To: Babyshop Home Delivery <[email-masked]>, Sachin Maheshwari <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Sameer Koothalikutty <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>, Babyshop <[email-masked]>, Saravanan Satapan <[email-masked]>
Date: Tue, 17 Dec 2019 12:10:39 +0000

@Seeta Seeta<mailto:[email-masked]>

As discussed, please do the normal return and refund process.

@Sachin Maheshwari<mailto:[email-masked]> please disregard this email. @Babyshop Home Delivery<mailto:[email-masked]>

From: Babyshop Home Delivery <[email-masked]>
Sent: Tuesday, December 17, 2019 3:47 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Sameer Koothalikutty <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Sachin Maheshwari <[email-masked]>; Babyshop <[email-masked]>; Saravanan Satapan <[email-masked]>
Subject: RE: [#348329] - Conversation with User

Dear Sachin,

We can’t exchange item against the invoiced item as per order. Please advise on it.

Regards,
Dhan Bahadur rai
BSU Home Delivery, Dubai, U.A.E.
CUG : +971543097510, Board : 048215845, Mobile: +971558710077
[email-masked]<mailto:[email-masked]>      |     Join    our   Social  Circle:
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P " Please consider the environment before printing the mail. save the greenery to save the earth. "

From: Babyshop [mailto:[email-masked]]
Sent: Tuesday, December 17, 2019 3:39 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#348329] - Conversation with User

External email sender, please take precaution.
Hi Team,

Thank you for your response.

Customer recived the correct item but she wants to exchange this item with the some other new product.

Please advice.

Regards,
Shivani

On Tue, 17 Dec at 2:46 PM , Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>> wrote:
Dear Shivani,

Was it wrong delivered then customer wants right item? Or does the customer want another item(instead of the invoiced product) against it? Please specify.

Regards,
Dhan Bahadur rai
BSU Home Delivery, Dubai, U.A.E.
CUG : +971543097510, Board : 048215845, Mobile: +971558710077
[email-masked]<mailto:[email-masked]>      |     Join    our   Social  Circle:
www.babyshopstores.com<http://www.babyshopstores.com/> | www.landmarkgroup.com<http://www.landmarkgroup.com/> | www.landmarkshops.com<http://www.landmarkshops.com/>
P " Please consider the environment before printing the mail. save the greenery to save the earth. "

From: Babyshop [mailto:[email-masked]]
Sent: Tuesday, December 17, 2019 1:42 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#348329] - Conversation with User

External email sender, please take precaution.
Hi Team,

Order Date : Nov 30, 2019
Delivery date: Dec 05, 2019
Order ID:  9762844588
Tracking ID: 00000100059575228

Issue Description: Customer placed order on 30 Nov which was delivered on 5 Dec but now customer is asking us to exchange the item with the another product.

We have already informed her that it is a non- returnable item but even she is insisting to exchange the item as she can not accommodate the item right now.

She is also saying that the item still not assembled and it is in original packaging.

Please check and advice.

Regards,
Shivani

348329:1125156
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348329:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com