Subject: RE: Refund in account -260991
From: Malik Ismail <[email-masked]>
To: Seeta Seeta <[email-masked]>, Harish Thakor <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Atul Arora <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Tue, 17 Dec 2019 10:24:10 +0000

Dear @Harish Thakor<mailto:[email-masked]>,

Is it done for below customer?

Regards,
Malik Ismail
From: Seeta Seeta <[email-masked]>
Sent: Tuesday, December 17, 2019 2:19 PM
To: Malik Ismail <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Atul Arora <[email-masked]>; Harish Thakor <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: Refund in account -260991
Importance: High

External email sender, please take precaution.
Hi Team,

Is there any update on below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Sachin Maheshwari" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "Atul Arora" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 22, 2019 4:43:58 PM
Subject: RE: Refund in account -260991

Hi @Harish Thakor<mailto:[email-masked]> @Rashid Gafoor  Kaskar<mailto:[email-masked]>,

As per @Sachin Maheshwari<mailto:[email-masked]> approval please process refund to customer’s account as voucher already deactivated.

Amount KWD 6.53

Malik Ismail
From: Sachin Maheshwari
Sent: Thursday, November 21, 2019 12:40 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>
Cc: Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund in account -260991

@Mahmoud Emadeldin Mahmoud   Elsayed<mailto:[email-masked]>, approved for disabling the voucher & processing the refund into customers account.

@Atul Arora<mailto:[email-masked]>, please take this up with Kuwait CP Retail team, where they are selecting incorrect option for RTS & customer complaints are being raised.

Regards
Sachin
+971 56 408 0342
+971 4 517 5412

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 21, 2019 12:21 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund in account -260991

Hi Sachin,

Please note this is SOP violation from CP store Hawally – Jabriya as customer informed refund will processed to his card but RTS done as RV.

Please approve to convert RV to process refund to customer’s credit card. Amount KWD 6.53

Order 8358896870

Malik Ismail
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 21, 2019 11:19 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: Refund in account -260991

External email sender, please take precaution.
Hi Team,

In below case customer return some items to the store on 11/8/19 11:12 AM and he was told that he will get the money back to his bank account but as per the return request the refund was initiated as refund voucher.

Now customer is chasing us that he want his refund to be credited on his account. so can you please look into this case and help us to close it.

Awaiting for your response.

Regards,
Seeta Kunwar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 21, 2019 12:33:09 PM
Subject: Refund in account -260991

Hi Seeta,

Please look into this ticket number 260991.

As per the customer he was promised at store while returning the items that he was supposed to get refund in his bank account with in a week.
Instead of getting refund in his account he got it as a return voucher (8358896870-42544007-03470-76498).

Request you to look into this and do the needful.

Regards,
Abhishek

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com