Subject: exchange WWD item
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Tue, 17 Dec 2019 02:38:07 -0700 (MST)

Hi Team, 

Order Date : Nov 30, 2019 
Delivery date: Dec 05, 2019 

Order ID: 9762844588 
Tracking ID: 00000100059575228 

Issue Description: Customer placed order on 30 Nov which was delivered on 5 Dec but now customer is asking us to exchange the item with the another product. 

We have already informed her that it is a non- returnable item but even she is insisting to exchange the item as she can not accommodate the item right now. 

She is also saying that the item still not assembled and it is in original packaging. 

Please check and advice. 

Regards, 
Shivani