Subject: Missing Item 6455604512
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], escalations dxbteam <[email-masked]>, Hamada Ali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, jessie caparas <[email-masked]>
Date: Tue, 17 Dec 2019 01:09:31 -0700 (MST)

Hi Team, 

With the reference to order number: 6455604512, customer placed the order for 4 item and as per the hybris all items has been delivered to the customer. However, customer is claiming that he has not received 162104892 - - Baby Trend Resort Elite Nursery Center and the cost of the item is SAR 999. 

Agent has already escalated the case multiple times but we didn't received any update. We request you to check from your end whether the above item was shipped from the warehouse or not. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar