Subject: Fwd: Late Delivery
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Tue, 17 Dec 2019 01:04:54 -0700 (MST)

Hi Mam, 

With reference to order no #6453429728 till now there is no response from concern team. We request you to check this issue on priority basis as customer is constantly chasing us for his order and the order was placed on 23,Nov. 

Regards, 
Shivani 

From: "Sagaya Suresh Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]> 
Cc: "Suvadeep Saha" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Sunday, December 15, 2019 3:20:30 PM 
Subject: RE: Late Delivery 

Dear [ mailto:[email-masked] | 
@Seeta Seeta ] - Please find attach mail and Order item unable to find in Warehouse Operation Area. 

Kindly process manual refund to customer and close this case. 

Regards 

Sagaya Suresh 

+966 565165997 

From: Seeta Seeta <[email-masked]> 
Sent: Sunday, December 15, 2019 12:43 PM 
To: Ramesh Gottimukkala <[email-masked]> 
Cc: Suvadeep Saha <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shivani Rani <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: Late Delivery 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Till now there is no response from concern team, We request you to check this issue on priority basis as with the order number 6452469764, customer is constantly chasing us for his order and the order was placed on 20,Nov. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ramesh Gottimukkala" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] >, "Sagaya Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 12, 2019 12:46:23 PM 
Subject: Re: Late Delivery 

Suresh 

Check ship out status and update 

Get [ https://aka.ms/o0ukef | Outlook for iOS ] 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 12, 2019 10:11:55 AM 
To: Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Late Delivery 

External email sender, please take precaution. 

Hi Team, 

With the reference to order numbers: 6452469764 the order was placed on 20 Nov 2019 but till now the status is ready to be shipped with tracking ID:645246976422999991. Agent has already escalated the case to concern team but we have not received any update on the case. Customer is constantly chasing us for his order. 

With reference to order number: 6453899939 the order was placed on 25 Nov 2019, The customer placed order for 8 items and out of that 1 item has been collected from the customer and this item has been cancelled from the warehouse 159811658 - Adore - Gardenia and White Blooms Fragrance Oil - 30 ml. 

Now customer is chasing us for his rest of item and as per the hybris the order status is ready to be shipped with tracking ID: 645389993923999992. 

Reference to order number: 6453429728, the order was placed on 23 Nov 2019 and still it's not shipped from the warehouse. 

We request you to revert us ASAP so we can assist the customer accordingly because in most of the cases customer is constantly chasing us for their orders. 

Thank you for your understanding and awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

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