Subject: Late Shipment
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], escalations dxbteam <[email-masked]>, Abhishek Sisodia <[email-masked]>
Date: Mon, 16 Dec 2019 06:54:41 -0700 (MST)

Hi Team, 

With the reference to order number: 6452479138 the order was placed on Nov 20,2019 but till now the order status on hybris is IN_PROGRESS and READY_TO_SHIPPED under tracking ID:645247913823999991. 

Due to the late delivery, customer has already asked us to cancel the order. The agent has escalated this case multiple times to the concern team. However, we have never received any revert from the concern team. 

Kindly look into this concern on priority basis and arrange the cancellation for this order so customer can get his refund. As now the customer is chasing us for his refund. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Monday, December 16, 2019 5:47:35 PM 
Subject: Refund After Late Shipment 

Hi Team, 

Order ID : 6452479138 
Order Date : 20/11/19 

Issue - Customer has been chasing us almost since a month now. I have escalated this order id to warehouse team specifically 4-5 times but have not got any response from the team. 
Customer now wants refund. I have conveyed the same to the team. But no response again. 

Link for the issue : [ https://landmarkgroupservice.freshdesk.com/a/tickets/314878 | https://landmarkgroupservice.freshdesk.com/a/tickets/314878 ] 

Please see to it and proceed for the refund asap as customer is too pissed at our services. 

Thanks & Regards, 
Abhishek Sisodia