Subject: Fwd: hamza
From: Seeta Seeta <[email-masked]>
To: Shivani Rani <[email-masked]>
Date: Mon, 16 Dec 2019 05:04:59 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Monday, December 16, 2019 5:21:06 PM 
Subject: hamza 

Hi Hamza, 

Order Date : Nov 20, 2019 

Order ID: 6452469764 

Store code: Centrepoint21176 
Tracking ID: 645246976422999991 

Assistance Required: 

Issue Description: Customer placed an order for two item on 20 Nov, 2019 but customer still not received the order. We have been informed from warehouse that they are unable to find this order in Warehouse Operation Area and process the refund for the same. 

Now the issue is customer placed the order when the sale was running and the item cost which she paid under the offer is SAR 32, currently the same item is showing in the original price which is SAR109, Item detail: 160984676 - Stitch Detail Sneakers with Lace-Up Closure. 

If we cancelled the order so customer will be more angry and the customer is with us since 2017.So could you please let us know if we can issue the voucher for the differences amount which is showing right now in order to compensate the customer. 

Waiting for your revert. 

Regards, 
Shivani