Subject: hamza
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Mon, 16 Dec 2019 04:51:06 -0700 (MST)

Hi Hamza, 

Order Date : Nov 20, 2019 

Order ID: 6452469764 

Store code: Centrepoint21176 
Tracking ID: 645246976422999991 

Assistance Required: 

Issue Description: Customer placed an order for two item on 20 Nov, 2019 but customer still not received the order. We have forwarded this case concern team they said they are unable to find this order in Warehouse Operation Area and process the refund for the same. 

But customer purchase the item #160984676 - Stitch Detail Sneakers with Lace-Up Closure 
in SAR 32. However the actual price of the item is SAR 109. 

Regards, 
Shivani