Subject: Re: MISSING ITEM
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Mon, 16 Dec 2019 01:29:50 -0700 (MST)

Hi Mam, 

Any update on this as customer is chasing us for her refund as she asking to return the incomplete order and wants her refund. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, December 12, 2019 12:44:13 PM 
Subject: MISSING ITEM 

Hi Team, 

Problem Statement: Missing items 
Order Date : 17 Oct 2019 
Delivery Date: 5 Dec, 2019 
Order ID: 9762686587 
Tracking ID: 45489046024 
Ticket Number: 312937 
Assistance Required: Need missing item 

Issue Description: Customer received only 2 packs of the both items and it is a set of 3 packs. However she order 2 quantity for each which means 4 packs are missing from each item. 
​The name of the items are: 

#161502599 - - Mamy Poko Pants Extra Absorb XL 38-Pack Diaper 12-17 kgs - Bundle. 
#161502602 - - Mamy Poko 100-Piece Fragrant Wipes with Green Tea Essence - Bundle 

Total cost of the order is AED 235.8. Now customer wants to return the incomplete order and wants refund for the same. 

Please check and advice. 

Regards, 
Shivani