Subject: RE: Payment Issue
From: Arjun Thapa <[email-masked]>
To: Malik Ismail <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mohd Zafar <[email-masked]>
Date: Sun, 15 Dec 2019 14:50:29 +0000

Credit in Landmark Account.,

Date
HijraDate
Time
Description
Remarks
Credit
20-Nov-19
23/03/1441
09:59
Merchant Payment
P1000000000004483194/IQV9FOB1574276250132 Payment
590.65

From: Malik Ismail <[email-masked]>
Sent: Thursday, December 12, 2019 2:12 PM
To: Seeta Seeta <[email-masked]>; Arjun Thapa <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mohd Zafar <[email-masked]>
Subject: RE: Payment Issue

Hi Arjun,

Please check and confirm if amount deducted.

Order 6452643236
Date 20-11-2019
Amount SAR 600.10
Tnx ID P1000000000004483194

Kind Regards,
Malik Ismail
From: Seeta Seeta [mailto:[email-masked]]
Sent: Thursday, December 12, 2019 2:55 PM
To: Mohd Zafar <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Payment Issue

External email sender, please take precaution.
Hi All,

In this case we have still not received any update and the customer is chasing us for his amount. So we request you to help us to resolve the case.

Awaiting for your response.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohd Zafar" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 21, 2019 8:29:42 PM
Subject: RE: Payment Issue

Dear Ismail

Please check below payfort status.

Thanks and Regards
Mohammed Zafar
Ext 3410

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 21, 2019 11:06 AM
To: Mohd Zafar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: FW: Payment Issue

Hi Zafar,

Please check and confirm if amount deducted successfully.

Malik Ismail
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 21, 2019 12:03 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Sharf Alkebsi <[email-masked]<mailto:[email-masked]>>
Subject: Payment Issue

External email sender, please take precaution.
Hi Team,

With the reference order number : 6452643236, customer placed the order on 20/11/19 and it was cancelled on validation. Customer used his SADAD account to pay for the order, now customer is claiming that the amount has been already deducted from his SADAD account. The screenshot is also attached which customer provided.

But in hybris there is no transaction coming under payment section. So can you please look into this concern and assist us.

Regards,
Seeta Kunwar
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com