Subject: Re: Payment Issue
From: Seeta Seeta <[email-masked]>
To: Mohd Zafar <[email-masked]>
Cc: malik ismail <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 12 Dec 2019 03:55:27 -0700 (MST)

Hi All, 

In this case we have still not received any update and the customer is chasing us for his amount. So we request you to help us to resolve the case. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Zafar" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, November 21, 2019 8:29:42 PM 
Subject: RE: Payment Issue 

Dear Ismail 

Please check below payfort status. 

Thanks and Regards 

Mohammed Zafar 

Ext 3410 

From: Malik Ismail <[email-masked]> 
Sent: Thursday, November 21, 2019 11:06 AM 
To: Mohd Zafar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]> 
Subject: FW: Payment Issue 

Hi Zafar, 

Please check and confirm if amount deducted successfully. 

Malik Ismail 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 21, 2019 12:03 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sharf Alkebsi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Payment Issue 

External email sender, please take precaution. 

Hi Team, 

With the reference order number : 6452643236, customer placed the order on 20/11/19 and it was cancelled on validation. Customer used his SADAD account to pay for the order, now customer is claiming that the amount has been already deducted from his SADAD account. The screenshot is also attached which customer provided. 

But in hybris there is no transaction coming under payment section. So can you please look into this concern and assist us. 

Regards, 

Seeta Kunwar 
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