Subject: Expired Vouchers Received
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 11 Dec 2019 20:14:46 -0700 (MST)

Hi Team, 

With reference to the order number: 9760187951 
Ticket ID: 306095 

Customer was supposed to receive vouchers after this order was delivered however, did not. We raised a Jira for the same but by the time they sent the vouchers to the customer - they were already expired. The value of this order is AED 138.10 and was placed on Nov 12, 2019, delivered on Dec 11, 2019. She was supposed to receive voucher worth AED 50 for this. 

Please look into this and advise. Thank you. 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 12 December, 2019 04:32:12 
Subject: Ticket No 306095, AED 50.00 Voucher expired 

Hi Apoorv, 

With regards to Ticket No 306095, customer placed an order on Nov 11, Order no 9760187951, and supposed to get AED 50.00 voucher for that order. Customer mailed us on 3rd Dec that she has not received the mail for the voucher. Jira was raised on Dec 05 and they sent a mail to customer for the voucher. The voucher validity was from Nov 11 to Dec 04, which was already expired. 

Kindly look into this case and assist for a new AED 50.00 voucher for Max. 

Regards, 
Nikhil.