Subject: RE: Arabic Language Test - Abid H. Mir
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: HR Livesalesman <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Wed, 11 Dec 2019 14:52:45 +0000

To be considered

From: HR Livesalesman <[email-masked]>
Sent: Wednesday, December 11, 2019 1:35 PM
To: Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; saurabh <[email-masked]>; Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: Arabic Language Test - Abid H. Mir

External email sender, please take precaution.
Hi Malik/ Mohmoud,

Please check the test and let us know the feedback.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

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Foreign Language Screening Test

Name
Abid H. Mir
Whats your first language
Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?
I know the delivery boys are used to these situations and must be ready to tackle the problems in a smart and efficient way.  If I were the delivery boy in the above situation, I would, first of all, apologise straightaway and deeply regret the inconvenience caused to the customer.  I will try to pacify him and confess the mistake I made asking for the correct address.  I would make sure to help him in the best way possible and tell him to wait some more time adding that the amount for the delayed order would be waived off.  If there is feasibility for the waiver from the company that will be perfectly fine, otherwise I would be more than happy to pay for it myself to make sure that we don’t loose a customer and our reputation is not affected.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words
I am Abid H. Mir from Srinagar, Kashmir and a post- graduate in Arabic language and literature.  I like Arabic language and that is why I did my major in the same subject.  I speak four languages, Arabic, English, Urdu, and Kashmiri, with proficiency.  I have worked in a couple of companies, Saudi Telecom company and Mobishastra technologies, as a business development executive calling  people from Saudi Arabia and Dubai regarding bulk SmS services. I am a vocalist, a cricketer, a fitness freak and more.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?
خدمة العملاء هي قطعة تتطلب رضا العاملين من قبل الموظفين. رضي الزبائن هو الأساس بالنسبة للموظف الذي يشتغل في أي شركة.  حين ينضم الفرد مع الشركة فيبقي من اللازم ان يتصرف بالمواظبة والانضباط حتي لا يشتكي العامل بكون الخلافات او مشاكل في المعاملة مع الشركة. الفرق بين جدمة العملاء جيد و الأفضل هو ان تعبر العامل عم فرحه و امتنانه مع الشركة عن طريق تقييم او توصية على موقع الشركة او عن طريق الاتصال.  فهذا يشكل العمل الفعال في كل المجالات حتي يسر كلا من العامل و الشركة.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.
انا عندي شهادة باللغة العربية التي تشكل الأساس لتقديم الطلب لهذه الوظيفة.  وانا شاب فعال و نشيط و عندي خبرة في الكلام والكتابة باللغة العربية.  انا احكي باللغة العربية العامية والفصحي أيضا لأنني عملت في نفس المجال لسنة او أكثر.  انا متعرف بالكلمات والمفردات الحديثة التي يستخدمها العرب في هذه الأيام خلال الكلام.  فهذا ما يجعلني استحق بهذه الوظيفة.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to
انا اسكن في مدينة سرينجر بولاية جامو و كشمير وهي من
أجمل البلدان في العالم ولهذا السبب سموها "الجنة في الأرض" بسبب المناظر البهيجة والجذابة .  الجبال تكون  المناظر الجميلة  في كشمير حينما يغطيها الثلج في الفصل الشتاء .  رؤية الجبال تجذب الانظار و تبتهج بها الزائرين والسياحين من جميع بلدان العالم.  كشمير شهيرة في فصولها الأربع و خاصة الربيع لما تزدهر الأزهارو الناس يتدفقون الى الحدائق المغولية على شاطئ بحيرة دل.  هذا السؤال يسألني عن اي مدينة زرتها لكن انا احب ان افيد القاري بمديني و اجمع بعض المعلومات التي تجعله تزور الجنة في الأرض.في كشمير كثيرا من المنتزهات والأماكن التي قد تزورها السياحون. والناس في كشمير يشهر بسبب حسن معاملتهم مع الزائرين في كلامهم والعناية بهم هند الخطيرة. بعض الاماكن في  الكشمير التي تعرفها كل الناس في العالم هي جلمرغ و بيلغام, و سونا مرك وغيرها.  وأخيرا اريد ان اقول انني فخورا بمدينتي سرينجر.

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