Subject: Late delivery
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], Shakeeb Arsalan <[email-masked]>
Date: Wed, 11 Dec 2019 06:01:32 -0700 (MST)

Hi Team, 

With the reference to order number:6446881199, the order was placed on Sep 30, 2019 customer is chasing us for his missing item. 

Customer placed the order for 3 items. As per the hybris 2 items has been delivered through Aramex team on 10/7/19 5:39 PM and another item 161826139 - - Textured Crossbody Bag with Metallic Chain is still showing shipped with SMSA courier on 10/27/19 3:00 PM. 

We have already escalated the case to SMSA team and we have been informed that they have physically not recived any item under 290061686842 tracking number. 

We request you to check this concern on priority basis and the case is pending since Sept. Attaching the SMSA team revert as well. 

Thanks & Regards, 
Seeta Kunwar