Subject: Item missing
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], escalations dxbteam <[email-masked]>, Rehan Khan <[email-masked]>
Date: Wed, 11 Dec 2019 03:19:32 -0700 (MST)

Hi Team, 

With the reference to order number 9762853790, customer placed the order for 3 items, Now customer is claiming out of 3 items he only received 2 items in his order.The missing item is 161705426 - - Alphabet Printed Roll Mat and the cost of the item is AED 138. 

As per our hybris all 3 items has been delivered to the customer, so we request you to check and confirm us whether the missing item was shipped from warehouse or not. If the item has not shipped from the warehouse than kindly process the patially cancellation so customer can get his money back. 

Awaiting for your response. 

Regards, 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, December 11, 2019 12:23:44 PM 
Subject: Item missing 

Dear Seeta, 

How are you. 

Please look at this case. 

Customer did not get his 1 item yet. 

Order number - 9762853790 
Ticket number - 316088 

Waiting for your reply. 

Regards 
Rehan