Subject: Arabic Language Test - Md Hammad Reaz
From: Seeta Seeta <[email-masked]>
To: HR <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, deeksha <[email-masked]>, Saurabh <[email-masked]>
Date: Tue, 10 Dec 2019 00:42:49 -0700 (MST)

Hi Harpreet, 

Fauzan evaluated the test and he ranked the candidate 8 out of 10. 

Thanks & Regards, 
Seeta Kunwar 

From: "HR" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "deeksha" <[email-masked]>, "Saurabh" <[email-masked]> 
Sent: Tuesday, December 10, 2019 1:09:01 PM 
Subject: Arabic Language Test - Md Hammad Reaz 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Md Hammad Reaz 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I would inform the customer that there was some technical error due to which i could not process his order in given time. I would extend my gratitude to him for trusting our service and believing in me for his service. Then i will assure him that his order will reach the destination in extra 10 mints. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My self Md Hammad Reaz born in Kolkata and raised there. i completed my matriculation and 10+2 from Madarsa Board. Then I got lucky to get admission in B.A in AMU from where I have completed Graduation in Arabic. In next year to it, I was doing M.A program from the same institution. in August 2018, i had joined an UAE based E-Commerce Company Noon.com as an Arabic Expert/ Translator. After 6 months, I joined as an Arabic Translation Teacher (Part Time) on contract basis which ended in June 2019. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق بين خدمة الزبائن الرائعة والجيدة تمكن في سرعة الجواب الاصح في وقت قليل ممكن التي يطمئن منه الزبون أو العميل في الفور . 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1: لدي مهارة الكتابة اللغة العربية علي الحاسوب التي ستساعد الشركة في رد الجواب أو 
, السوال التي يطرح عليها من الزبائن من الدول العرب في أسرع وقت ممكن من دون أي خطأ لفظي أو اخري. 
2: أقرأ السوال المكتوبة أو غير المكتوبة في أسرع وقت ممكن لأنني متّصف بصفة تنحني فيها شخصيتي الي التفاصيل الصغيرة في السوال ثم! فهمها وارسالها الي من يسئلها في وقت قليل. 
3: سرعة الكتابة العربية علي الكمبيوتر أكثر من 40 لفظ في دقيقة 
4: استطيع أن أترجم الرسائل الإنكليزية الي العربية أو عكسها التي ستساعد الاصدقاء الاخري من فريقنا. 
5:. العامل الجاد في وقت الضغط أيضا 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	أذكر اليوم الذي أصممت فيه علي اخذ الإجازة لاسبوع واحد وأخترت ولاية كيرلا كموضع لأقضي هناك الاسبوع الكامل. فواجهت مع أصدقائي اليه بعد ما وجدنا فرصة وإجازة من آبائنا و أمهاتنا. فسافرنا من مدينة كولكاتا بالقطار الي كيرلا و نزلنا علي مدينة كاليكت. ثم أخذنا قطارا إخر من هنا ووصلنا الي مدينة كوجي كما هي خططتنا بأن سنزور مدينة كوجي أوّلا ونتمتع بأجوائها وسواحلها الجميلة. في اليوم الثاني أخذنا السيارة ووصلنا الي مدينة البّي , مدينة مشهورة بأسم وينس الشرق, وقضينا هناك أكثر من 4 ساعات متمتعين السواحل و المناظر الجميلة.