Subject: RE: 45050130403
From: "Mohmed Musa (SA)" <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Piyush Mani <[email-masked]>
Date: Tue, 10 Dec 2019 07:18:56 +0000

Hi dear,

Please note we have delivered 2 pieces to customer regarding 45050130403 and one piece has been returned to your end under 41599890754
Kindly find the attached POD.

Regarding this shipment 45049525780 its only one piece, and delivered to Manoj Goel

Best Regards,
Mohmed Musa

From: Apoorv Joshi <[email-masked]>
Sent: Monday, December 9, 2019 11:30 PM
To: Mohmed Musa (SA) <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; escalations dxbteam <[email-masked]>; Piyush Mani <[email-masked]>
Subject: Re: 45050130403

Dear Mohammed,

The AWB in question is 45050130403 and 45049525780

Please advise why 45050130403 is showing delivered to Ashima aggarwal. Also, please confirm how many items have been delivered under this tracking. Customer's name is Manoj Goel.

Please share a POD for the same.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Mohmed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 9 December, 2019 20:22:57
Subject: RE: 45050130403

Hi dear,

Please note subjected shipment one piece has been delivered to customer location. and one piece has been returned to your end under # 41599890754

Best Regards,
Mohmed Musa

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 8, 2019 5:29 AM
To: Mohmed Musa (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Piyush Mani <[email-masked]<mailto:[email-masked]>>
Subject: AWB: 45050130403

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

With reference to the order number: 6451102996
AWB: 45049525780

Customer is reporting that each and every order that he has placed and which is being sent via Aramex - he is being asked for collection everytime. Customer's address is following:
2914, Al Ulaya, Riyadh 12244 7545
Flat No 3, Building 5 , Akarai Gate 6
Near Hammadi Hospital
Saudi Arabia (SA)
04-1-31
As Sulimaniyah
Riyadh

Contact number: +966544315050

Please arrange a delivery for the above mentioned AWB asap. Customer has mentioned more AWB's where he had to collect the item everytime: 45050130403, 45049525780, 45052223591. He is also raising this with consumer forum. Please do the needful and contact customer for the same and have this addressed urgently. Also, please advise why all of these AWB's are done as a collection, customer has paid for standard shipping home delivery.

Thank you for your help in looking into this matter.

Regards,
Apoorv
Centrepoint Support Team

________________________________
From: "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 7 December, 2019 22:57:05
Subject: Need assistance on case

Hi,

With reference to case number : 322907

The customer is complaining that h always face issue with Aramex courier because the courier dont deliver order on customer's location.

Customer is saying that:

Trauma customer has to gone through from shipment thru Aramex.

1. 5 Junk message for come and collect shipment from their Branch. despite knowing the fact customer requested for home Delivery.
2. On Complaint , they ask to contact untiver support number which never works, always same message - all lines busy pleas call later . call ended. 9200 27447
3. Compliant to merchant about he mess-up, response - escalated to Aramex HO - No response / Action.
4. For Delivery at their branch, waste one hour to reach to their office, pay for taxi, stay in queue at branch, wait for additional 30 minutes if u reach during prayer time.

Landmark Items Tracking No : 45050130403 - Pending for delivery since 16th Nov, 45049525780 - to be delivered at home, have been forced to take delivery from their branch.

Souq Tracking No : 45052223591 - Pending Since 10th Oct, finally have to collect from Aramex branch today.

order No : 6451102996 - Placed on 12th Nov , to be delivered by 17th Nov 8 PM.  - till now not delivered

more than 20 calls to customer care - more than 5 complaints, more than 10 hours on call, till now same response, we escalated to Aramex for urgent delivery.

Visited personally Aramex today - Item is in Aramex Sulay Branch, 20 Kg consignment.

please get some better partner for shipment , Aramex is just adding delay in shipment and has no interest to server the customer.

Kindly look at this case.

Regards,
Piyush