Subject: RE: [#318690] - Re: How did you enjoy shopping with us?
From: Malik Ismail <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 10 Dec 2019 06:36:47 +0000

Hi Seeta,

The agent escalated to the wrong team , instead of escalate to WH.

Please coach the agent to ensure escalate to correct team further.

Kind Regards,
Malik Ismail
From: Raveen Sethupathy
Sent: Sunday, December 08, 2019 11:25 AM
To: Centrepoint <[email-masked]>; Ron Thomas <[email-masked]>; Julius Rodrigues <[email-masked]>; Jason Dsouza <[email-masked]>; Namrita Kanjani <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: [#318690] - Re: How did you enjoy shopping with us?

@Malik Ismail<mailto:[email-masked]> FYI.

--

Raveen Sethupathy

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971566909499

t: +97145172141

________________________________
From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 7, 2019 5:45 AM
To: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Ron Thomas <[email-masked]<mailto:[email-masked]>>; Julius Rodrigues <[email-masked]<mailto:[email-masked]>>; Jason Dsouza <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#318690] - Re: How did you enjoy shopping with us?

External email sender, please take precaution.
With reference to order

Order 1 : 6452796845
Order 2 : 6454250989
Order 3 : 6454818579

Customer is always facing the issue with items which he receives.

Sometimes missing items and sometimes wrong.

Kindly look at this case.

Regards,
Piyush

On Fri, 6 Dec at 1:12 PM , Shaista AbdulDayan Shaikh <[email-masked]<mailto:[email-masked]>> wrote:
Hello,
I was little disappointed with the online shopping.
I ordered three times and in each delivery there were some error.

In the first order , which I collected from the centrepoint  71 number  the one with homebox near Nesto.  One fragrance oil was damaged, but I really appreciated the efforts taken by the staff member who changed the bottle and gave another one the same day plus a click and collect voucher of 10%.

In the second one too the candle holder was old and rusted .
 One fragrance oil bottle was not given .
I was also not told about it.
Luckily I opened and checked in the store itself I found one bottle is less.
This centrepoint is in Rakah, 72 number.
Staff not so supportive. I had to to call the customer service and report. No one
replace the bottle. Had to leave the store with out any answer plus had to call the customer service later on .
 The customer service told will refund the amount.

In the third delivery order, the foundation brand BYS  . The foundation was spoilt, the water or oil was separated and it had lumps in it.
I told them to change and was told to go to Dharan Mall and take. They didn't have the same brand.
I told them can they bring and I will collect from the store as this store is convenient for me.
But no support.
I had to give the product back as I could not use a spoilt one.
Waiting for refund now.

When any product is not delivered, or it is damaged, it's centrepoints responsibility to make sure I get the product in the store the same time or at least arrange and give home delivery .

How will I recommend my friends if this is the way I get a response.
Only in the first order, though one bottle was damaged, it was replaced the very same time that too with a click and collect voucher of 10%.

For the third and fourth order no voucher was given. No support. No replacement of the damaged order. No assurance.

Will think in future to order online or not.

On Thu, Dec 5, 2019, 10:11 AM Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Please let us know.
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