Subject: Re: 45050130403
From: Apoorv Joshi <[email-masked]>
To: Mohmed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Piyush Mani <[email-masked]>
Date: Mon, 9 Dec 2019 13:29:55 -0700 (MST)

Dear Mohammed, 

The AWB in question is 45050130403 and 45049525780 

Please advise why 45050130403 is showing delivered to Ashima aggarwal. Also, please confirm how many items have been delivered under this tracking. Customer's name is Manoj Goel. 

Please share a POD for the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Piyush Mani" <[email-masked]> 
Sent: Monday, 9 December, 2019 20:22:57 
Subject: RE: 45050130403 

Hi dear, 

Please note subjected shipment one piece has been delivered to customer location. and one piece has been returned to your end under # 41599890754 

Best Regards, 

Mohmed Musa 

From: Apoorv Joshi <[email-masked]> 
Sent: Sunday, December 8, 2019 5:29 AM 
To: Mohmed Musa (SA) <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; escalations dxbteam <[email-masked]>; Piyush Mani <[email-masked]> 
Subject: AWB: 45050130403 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi Team, 

With reference to the order number: 6451102996 

AWB: 45049525780 

Customer is reporting that each and every order that he has placed and which is being sent via Aramex - he is being asked for collection everytime. Customer's address is following: 

2914, Al Ulaya, Riyadh 12244 7545 

Flat No 3, Building 5 , Akarai Gate 6 

Near Hammadi Hospital 

Saudi Arabia (SA) 

04-1-31 

As Sulimaniyah 

Riyadh 

Contact number: +966544315050 

Please arrange a delivery for the above mentioned AWB asap. Customer has mentioned more AWB's where he had to collect the item everytime: 45050130403, 45049525780, 45052223591. He is also raising this with consumer forum. Please do the needful and contact customer for the same and have this addressed urgently. Also, please advise why all of these AWB's are done as a collection, customer has paid for standard shipping home delivery. 

Thank you for your help in looking into this matter. 

Regards, 

Apoorv 

Centrepoint Support Team 

From: "Piyush Mani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 7 December, 2019 22:57:05 
Subject: Need assistance on case 

Hi, 

With reference to case number : 322907 

The customer is complaining that h always face issue with Aramex courier because the courier dont deliver order on customer's location. 

Customer is saying that: 

Trauma customer has to gone through from shipment thru Aramex. 

1. 5 Junk message for come and collect shipment from their Branch. despite knowing the fact customer requested for home Delivery. 

2. On Complaint , they ask to contact untiver support number which never works, always same message - all lines busy pleas call later . call ended. 9200 27447 

3. Compliant to merchant about he mess-up, response - escalated to Aramex HO - No response / Action. 

4. For Delivery at their branch, waste one hour to reach to their office, pay for taxi, stay in queue at branch, wait for additional 30 minutes if u reach during prayer time. 

Landmark Items Tracking No : 45050130403 - Pending for delivery since 16th Nov, 45049525780 - to be delivered at home, have been forced to take delivery from their branch. 

Souq Tracking No : 45052223591 - Pending Since 10th Oct, finally have to collect from Aramex branch today. 

order No : 6451102996 - Placed on 12th Nov , to be delivered by 17th Nov 8 PM. - till now not delivered 

more than 20 calls to customer care - more than 5 complaints, more than 10 hours on call, till now same response, we escalated to Aramex for urgent delivery. 

Visited personally Aramex today - Item is in Aramex Sulay Branch, 20 Kg consignment. 

please get some better partner for shipment , Aramex is just adding delay in shipment and has no interest to server the customer. 

Kindly look at this case. 

Regards, 

Piyush