Subject: Re: Newsletter Subscription Issue
From: Seifeldin Mohamed Tawfik <[email-masked]>
To: Mithil Shah <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anjali Bohara <[email-masked]>
Date: Mon, 9 Dec 2019 11:15:39 +0000

Hi Team,

I’ve manually unsubscribed this customer “[email-masked]<mailto:[email-masked]>”.

Please let me know if you have any further questions.

Thank You,
--
Seif Tawfik
Email Marketing & CRM Specialist
Web Team | Landmark Group
w: webteam.com
m: +971564661337
Ext.: 2028

From: Mithil Shah <[email-masked]>
Date: Monday, December 9, 2019 at 3:02 PM
To: Mohd Imran <[email-masked]>, Seifeldin Mohamed Tawfik <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anjali Bohara <[email-masked]>
Subject: Re: Newsletter Subscription Issue

@Seifeldin Mohamed Tawfik<mailto:[email-masked]> can you look into this please & reply.
--
Thanks
Mithil Shah
Sr. Digital Marketing Manager
Centrepoint | Landmark Group
w: centrepointstores.com<https://www.centrepointstores.com/>
m: +971563949735
t: +97145172061

From: Mohd Imran <[email-masked]>
Date: Monday, December 9, 2019 at 12:25 PM
To: Mithil Shah <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Subject: RE: Newsletter Subscription Issue

Hi Mithil,

Please check in below case, can we help customer in below scenario.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Monday, December 9, 2019 2:54 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Newsletter Subscription Issue

External email sender, please take precaution.
Hi Team,

With reference to the ticket ID: 239072
Customer's registered email address: [email-masked]<mailto:[email-masked]>

Customer is reporting receiving newsletters from Centrepoint even after unsubscribing. We raised a Jira for the same under REL-72259 and was advised that this has been unsubscribed and she should no longer receive them. However, customer reported to us again that she is continuously receiving them again, we raised this with the Jira team again. They have advised to raise this with the team who is sending the customer newsletters so her email address can be unsubscribed from them.

We are unsure as to which team this needs to be escalated further. Please advise. Thank you.

Regards,
Apoorv
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