Subject: Re: [#312787] - Re: Your products are on the way
From: Seeta Seeta <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>
Cc: Babyshop <[email-masked]>, Sachin Maheshwari <[email-masked]>, Bsu Wml <[email-masked]>, Urvika Chaudhary <[email-masked]>, Sameer Koothalikutty <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 9 Dec 2019 02:07:15 -0700 (MST)

Hi Mustehsan, 

Thank you for your email. 

Please accept my apology on this. We have coached all the agents on this and will make sure that this will not happen again. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mustehsan Siddiqui" <[email-masked]> 
To: "Babyshop" <[email-masked]>, "Sachin Maheshwari" <[email-masked]>, "Bsu Wml" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Sameer Koothalikutty" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, December 9, 2019 2:21:06 PM 
Subject: Re: [#312787] - Re: Your products are on the way 

Hi Sachin, 

Customer is complaining about the item below, he has not received any wires or cables with it. Can you check & confirm if it comes with cables? 

[ https://www.babyshopstores.com/ae/en/Baby-and-Moms/Health-and-Safety/Care/Baby-Monitors/BABYSHOP-BuzzardEye-Fisheye-Camera-with-360-Degree-View/p/160857105 | https://www.babyshopstores.com/ae/en/Baby-and-Moms/Health-and-Safety/Care/Baby-Monitors/BABYSHOP-BuzzardEye-Fisheye-Camera-with-360-Degree-View/p/160857105 ] 

[ mailto:[email-masked] | @Seeta Seeta ] [ mailto:[email-masked] | @Urvika Chaudhary ] – Agent has escalated the email without the email thread, how would the team understand what are we raising it for? Moreover if the email thread is not sent, agents need to ensure they mention the details such as ITEM ID or the link of the item. 

Please coach the team & make sure this is not repeated as we have couple of similar complaints from our teams. 

Regards, 

Mustehsan 

From: Babyshop <[email-masked]> 
Reply-To: Babyshop <[email-masked]> 
Date: Monday, 9 December 2019 at 10:39 AM 
To: Sachin Maheshwari <[email-masked]>, Bsu Wml <[email-masked]>, Mustehsan Siddiqui <[email-masked]> 
Cc: Sameer Koothalikutty <[email-masked]>, Escalations Dxbteam <[email-masked]> 
Subject: Fwd: [#312787] - Re: Your products are on the way 

External email sender, please take precaution. 

please see the issue, it is about missing items 

Problem Statement: Missing item 

Order Date : 22 Nov 2019 
Order ID: 9762867366 
Tracking ID: S000302186191 

Assistance Required: need an update about the situation 

Issue Description: Customer is claiming that item should include wire and cable too. Please see to this and check & verify. Depending on that please assist with the resolution around this issue 

Thanks & Regards 
Abhishek 

On Mon, 9 Dec at 10:08 AM , Sachin Maheshwari <[email-masked]> wrote: 

[ mailto:[email-masked] | @Mustehsan Siddiqui ] , 

Another case, this order has two items in it & we have no clue for which particular item this issue has been raised. 

Regards 

Sachin 

04-5175412 

BQ_BEGIN

From: Babyshop <[email-masked]> 
Sent: Thursday, December 5, 2019 7:46 AM 
To: Bsu Wml <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Cc: Sameer Koothalikutty <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Fwd: [#312787] - Re: Your products are on the way 

External email sender, please take precaution. 

Please take a look at ticket #312787 

Problem Statement: Missing item 

Order Date : 22 Nov 2019 

Order ID: 9762867366 

Tracking ID: S000302186191 

Assistance Required: need an update about the situation 

Issue Description: Customer is claiming that item should include wire and cable too. Please see to this and check & verify. Depending on that please assist with the resolution around this issue 

 Thanks & Regards 

Abhishek 

312787:1125156 

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BQ_END

312787:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com