Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 09 Dec 2019 08:54:38 +0000

Hi Seeta Kunwar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    HELLO           12:26 PM, 09th Dec                   Bot                   Hi again!           12:26 PM, 09th Dec                     User                    Hi           12:26 PM, 09th Dec                   Seeta                    Hi, Thank you for contacting us. My name is Seeta.  How may I help you?           12:30 PM, 09th Dec                     User                    hello seeta           12:30 PM, 09th Dec                     User                    i have one shipment and still not received.           12:31 PM, 09th Dec                   Seeta                    Please share the order number so that we can check the details for you.           12:31 PM, 09th Dec                     User                    I ordered on 01-12-2019           12:31 PM, 09th Dec                     User                    6455116467           12:32 PM, 09th Dec                   Seeta                    Thank you for providing the details.           12:32 PM, 09th Dec                   Seeta                    Please allow us a minute to check the details for you.           12:33 PM, 09th Dec                     User                    OK           12:34 PM, 09th Dec                   Seeta                    Thank you for patience.           12:35 PM, 09th Dec                   Seeta                    We have checked your order is in transit and with our courier team, please provide us with your alternate number so that we can provide it to our courier team.           12:36 PM, 09th Dec                   Seeta                    And we will ask our courier team to deliver your shipment on priority.           12:36 PM, 09th Dec                   Seeta                    Hi, I'm not getting a response from you. Are we still connected?           12:38 PM, 09th Dec                   Seeta                    Are we still connected?           12:40 PM, 09th Dec                     User                    YES           12:41 PM, 09th Dec                     User                    sorry for the late reply           12:41 PM, 09th Dec                     User                    +966504120140           12:41 PM, 09th Dec                     User                    +966500115360           12:41 PM, 09th Dec                     User                    you can use both numbers to reach me.           12:42 PM, 09th Dec                   Seeta                    Thank you for providing the numbers.           12:42 PM, 09th Dec                     User                    please coordinate with the courier team to get my shipment ASAP.           12:42 PM, 09th Dec                     User                    because it's very late.           12:43 PM, 09th Dec                   Seeta                    We will forward it to our courier team to deliver your product on priority.           12:43 PM, 09th Dec                   Seeta                    We sincerely apologize for the inconvenience caused to you.           12:43 PM, 09th Dec                     User                    I need to receive my shipment today. So please do the needful.           12:44 PM, 09th Dec                   Seeta                    Sure! We will forward your concern to our courier team and we will ask them to deliver it on priority.           12:45 PM, 09th Dec                   Seeta                    Is there anything else I can help you with?            12:47 PM, 09th Dec                   Seeta                    Hi, I'm not getting a response from you. Are we still connected?           12:48 PM, 09th Dec                     User                    Nothing .. Thank you for your response.           12:48 PM, 09th Dec                     User                    Are you from UAE.           12:49 PM, 09th Dec                   Seeta                    Yes, I'm from UAE.           12:50 PM, 09th Dec                     User                    I think you are from Kerala.           12:51 PM, 09th Dec                     User                    any way nice to meet you.           12:51 PM, 09th Dec                   Seeta                    It was a pleasure assisting you. Thank you for shopping with us.           12:51 PM, 09th Dec                     User                    Please do the needful.           12:52 PM, 09th Dec                   Seeta                    Sure! We will forward your concern to our courier team right away.           12:52 PM, 09th Dec                   Seeta                    It was a pleasure assisting you. Thank you for shopping with us.           12:52 PM, 09th Dec                     User                    are from Kerala ?           12:52 PM, 09th Dec                     User                    Ok.. Fine Thank You.           12:53 PM, 09th Dec                   Seeta                    Thank you for contacting us. Have a great day!           12:54 PM, 09th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/328311