Subject: Store complaint
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 8 Dec 2019 11:45:10 -0700 (MST)

Hi Team, 

With reference to the ticket ID: 218230 

Customer purchased Jeggings from Centrepoint (Splash) in Mall of Emirates. However, is reporting that she just opened the packaging while she is in UK and found that the item she has received has a very poor stitching and is damaged. Customer can not return this item as she is UK and we have already escalated this to the store related concern as per the matrix however, we are receiving no response regarding the same. Customer is threatening for legal action. Please look into this and advise. 

Customer's Name: Marty 
Customer's contact number: +447380797101 

Thank you for looking into this. 

Regards, 
Apoorv