Subject: Invoice with total zero cost
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Noor Alkatib <[email-masked]>
Date: Sun, 8 Dec 2019 07:55:00 -0700 (MST)

Hi Team, 

With the reference to order number:6453272236, customer placed her order for COD and the order cost was SAR 436.62 but when customer received her order the courier team informe that she don't have to pay anything as it's zero cost order. 

After checking the invoice we can see that the invoice was made for zero cost, so could you please let us know what action do we have to take on this concern as the amount is also quite high. 

Thanks & Regards, 
Seeta Kunwar 

From: "Noor Alkatib" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, December 8, 2019 4:41:16 PM 
Subject: Invoice with total zero cost 

Hi Seeta, 

With refrence to order number # [ callto:6453272236 | 6453272236 ] with ticket number#289641 the customer received his order with zero cost. 

Regards, 

Noor