Subject: Order Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 7 Dec 2019 19:10:06 -0700 (MST)

Hi Team, 

With reference to the order number: 8362587974 
Ticket ID: 308861 

Customer is reporting that she is receiving SMS notifications and email notifications regarding this order and wants to know if this order has been placed r not. When we are checking Hybris no order is coming up with the order number mentioned. Nor we are able to locate any order number with customer's email address or contact number: 
[email-masked] 
94023082 

Please look into this and advise. Thank you. 

Regards, 
Apoorv