Subject: Need assistance on case
From: Piyush Mani <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Sat, 7 Dec 2019 10:27:05 -0700 (MST)

Hi, 

With reference to case number : 322907 

The customer is complaining that h always face issue with Aramex courier because the courier dont deliver order on customer's location. 

Customer is saying that: 

Trauma customer has to gone through from shipment thru Aramex. 

1. 5 Junk message for come and collect shipment from their Branch. despite knowing the fact customer requested for home Delivery. 
2. On Complaint , they ask to contact untiver support number which never works, always same message - all lines busy pleas call later . call ended. 9200 27447 
3. Compliant to merchant about he mess-up, response - escalated to Aramex HO - No response / Action. 
4. For Delivery at their branch, waste one hour to reach to their office, pay for taxi, stay in queue at branch, wait for additional 30 minutes if u reach during prayer time. 

Landmark Items Tracking No : 45050130403 - Pending for delivery since 16th Nov, 45049525780 - to be delivered at home, have been forced to take delivery from their branch. 

Souq Tracking No : 45052223591 - Pending Since 10th Oct, finally have to collect from Aramex branch today. 

order No : 6451102996 - Placed on 12th Nov , to be delivered by 17th Nov 8 PM. - till now not delivered 

more than 20 calls to customer care - more than 5 complaints, more than 10 hours on call, till now same response, we escalated to Aramex for urgent delivery. 

Visited personally Aramex today - Item is in Aramex Sulay Branch, 20 Kg consignment. 

please get some better partner for shipment , Aramex is just adding delay in shipment and has no interest to server the customer. 

Kindly look at this case. 

Regards, 
Piyush