Subject: RE: WWD damage item #6446737543
From: Mohd Imran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 7 Dec 2019 11:54:40 +0000

Hi,

Forwarded to Saumya.

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, December 7, 2019 5:45 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: WWD damage item #6446737543

External email sender, please take precaution.
Hi Team,

With reference to ticket #237600
Order#6446737543
Item ID: 160671200 - - Giggles Toby Bassinet with Rocking Function

Order was placed on 28-Sep-2019. Customer claiming that he has received a damage product and he has shared with us the photos of the product. We have escalated the same to Jeddah WWD Team to do the needful but we can not see any action for the case.
Kindly check and do the needful ASAP.

This case is pending since 9 Nov 2019

Regards,
Fauzan
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Subject: RE: [#249355] - 6446737543-damaged item manufacturing
From: Mohd Imran <[email-masked]>
To: Saumya Kotiyan <[email-masked]>, Babyshop <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shriram Srinivasan <[email-masked]>, Karan Dewan <[email-masked]>
Date: Sat, 7 Dec 2019 11:53:30 +0000

Hi Saumya,

Please get this case resolved.

Regards
Imran

From: Saumya Kotiyan <[email-masked]>
Sent: Sunday, December 1, 2019 1:51 PM
To: Babyshop <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; Shriram Srinivasan <[email-masked]>; Karan Dewan <[email-masked]>
Subject: RE: [#249355] - 6446737543-damaged item manufacturing

Hi,

Requested for pending items from Jeddah wh. It will be resolved within 3 days.\

Thanks
Saumya

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 01, 2019 1:22 PM
To: Saumya Kotiyan <[email-masked]<mailto:[email-masked]>>
Cc: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#249355] - 6446737543-damaged item manufacturing

External email sender, please take precaution.

Dear Team ,

Any Update .

Order ID: 6446737543
​
Regards ,
Thikra Jabali
On Thu, 28 Nov at 3:42 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:

Dear Team ,

Kindly update us on the above .

Regards ,
Thikra Jabali
On Mon, 25 Nov at 3:44 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Hi Sagaya Suresh Kumar,
Dear Team ,

Kindly note that the customer received a damaged item and he would like replacement or refund

Please check the attached photo and advise.

Regards ,
Thikra Jabali
On Sun, 17 Nov at 8:43 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Hi Sagaya Suresh Kumar,
​
Problem Statement: WWD Collection Request
Order Date : Sep 28, 2019
Order ID: 6446737543
Tracking ID: ​00000080005747935
Assistance Required: Need urgent ​pick up
​
Kindly note that the customer received a damaged item and he would like  repair or refund

Please check the attached photo and advise.

Best Regards,
Malak Shatarat

On Thu, 14 Nov at 5:28 PM , Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>> wrote:
Dears,

Problem Statement: -damaged item-manufacturing
 Order Date : 28 -Sep , 2019
Order ID: 6446737543
Tracking ID:00000080005747935

 Issue Description:
The customer received the item before 1 month and he opened today and provide us that he received with a manufacturing fault on the bellow image,
Kindly advice ,

Best regards,
Maha idili.
249355:1125156