Subject: RE: Ticket no. 294680
From: Malik Ismail <[email-masked]>
To: Seeta Seeta <[email-masked]>, IranBudhathoki <[email-masked]>, Bsj Nf <[email-masked]>, Navaz Nt <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Abhishek Sisodia <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Fri, 6 Dec 2019 15:23:19 +0000

Looping @Sachin Maheshwari<mailto:[email-masked]>

From: Seeta Seeta <[email-masked]>
Sent: Thursday, December 05, 2019 10:05 PM
To: IranBudhathoki <[email-masked]>; Bsj Nf <[email-masked]>; Navaz Nt <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Abhishek Sisodia <[email-masked]>
Subject: Ticket no. 294680
Importance: High

External email sender, please take precaution.
Hi Team,

With the order number : 6634195159,The order was placed on May 13, 2019 customer emailed us informing that he already received the order in May and on 30/11/19 he received the message that there is a deduction of SAR 96.

So could you please confirm us on which date the order was delivered to the customer as on the hybris the delivery date is showing : 11/30/19 11:03 AM.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 5, 2019 10:06:41 PM
Subject: Ticket no. 294680

Ticket no. 294680
Order ID 6634195159

Please see into this ticket.

Customer is claiming that he has already received the products 6 months back in month of May.
And the payment was also captured on 30/11/19

Please check and verify

Thanks & Regards
Abhishek

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