Subject: Fwd: Arabic Language Test - Shaivya Sharma
From: HR Livesalesman <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 6 Dec 2019 02:59:36 -0700 (MST)

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Shaivya Sharma 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Firstly I will apologize to the customer for the delay. I would then explain to him the whole situation as to how I wrote down the wrong address which is why he did not recieve his order. Then I would confirm the correct address of the customer and make sure that he gets his order as soon as possible. I would offer to have his order delivered free of charge and apologize for all the inconveniece caused. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Shaivya. I am 27 years old and I live in noida. 
I have done BBA from IP university and currently pursuing MA in english from IGNOU. I am also learning the Arabic Language. 
I have worked as a associate with Career Launcher at their Noida centre. 
I have also worked with LifeCell International Pvt Ltd in Sales. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	عندى لا عمل فى خدمة الزباعن 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	أنا مجتهدة و متحمس 
أنا متعام سريع 
أنا مستمع جيد 
أحب مساعدة الاخرين 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	سافرت الى ناركند هى بادة صغيرة زات تلال 
هى تقع فى ولاية هماشال براديش 
زهبت الى هناك العام العاضى فى شهر أغسطس 
كان هو فصل المطر حينءز 
أمطرت السماء مطرا غزيرا 
هى بادة جمياة زات تلال 
البادة كانت اها دكاكين صغيرة كثيرة 
كانت اها أيضا بضعة من المعابد و الاديرة 
أبنا عديد من المزارع 
كانت البادة مماوعة بااخضرة 
كان ناس البادة كرماء و اطفاء 
كانت هناك جبال فى كل مكان 
فى الليل تبدو القرية جمياة جدا حقا 
قى أثناء النهار أمطر هناك رءيسيا الضباب غاى الجبال 
تمتعت هناك كيرا مع أصدفاءى لانها حقامكان طبيعى جداب