Subject: Arabic Language Test - haedar mohammad
From: HR Livesalesman <[email-masked]>
To: Malik Ismail <[email-masked]>, Mohmoud Elsayed <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 5 Dec 2019 23:47:01 -0700 (MST)

Hi Malik, Mohmoud, 

Please check the test and let us know the feedback 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	haedar mohammad 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	ishould solve this problem fast after his calling i should give him reason that make him satisfied 
first of all i appoligize then i give him some reason maybe the corrire had accident and he will late 15 minutes and offer to him something like another piece on free 
we should not make our customer angry 
we should alway making them satisfied and happy to deal with our company 
it means in this situation i must make him feel like we are a family and iam very sad because what happen and look for any step change him to satisfied 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	i gartuated fromform economic business administration in tishreen universty 
iworked as a head of employee affaies section in soicial affairs to 7 years 
i worked as asuperviser in tawfiv hammoud center for refugees relife for 1 year 
i have many skills got it by following courses 
strategic planning course 
course in negotiation 
course on conducting meeting 
crisis managemet in wars 
minor business management in the state of india 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	يختلف العميل الجيد عن العميل الممتاز 
الاهتمام بالعميل الافضل يكون اكثر من العميل الجيد لانه يكون التوجه لديه في الشراء لشركتنا اكثر من العميل الجيد لذلك نميزه بالعروض والتخفيضات اكثر من غيره 
ونبلغه عنها مباشرة 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	لانني تدربت وحصلت على شهادات تعطيني مهارات في التعامل مع العملاء دورات في فن التفاوض وادارة الاجتماعات 
ولدي خبرة سبع سنوات مدير للشوون الادارية 
ولدي دورة بالاعمال الصغيرة من معهد نيسبود نويدا عام 2015 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	اريد ان احدثكم عن دمشق عاصمة الياسمين 

دمشق اقدم عاصمة بالتاريخ 

هي عاصمة سوريا 
فيها الجامع الاموي القديم وفيها المدينة القديمة 
مدينة تضج بالحياة 
الشوارع ةالناس كل شيء فيها يحكي قصص رائعة 
فيها ساحات واماكن قديمة هي تجمع بين العراقة والتطور العمراني 
هي العاصمة السياحية والثقافية 
فيها شوارع الياسمين 
وساحة السبع بحرات المشهورة 
وابوابخا السبع القديمة