Subject: Ticket no. 294680
From: Seeta Seeta <[email-masked]>
To: IranBudhathoki <[email-masked]>, [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Abhishek Sisodia <[email-masked]>
Date: Thu, 5 Dec 2019 11:04:44 -0700 (MST)

Hi Team, 

With the order number : 6634195159,The order was placed on May 13, 2019 customer emailed us informing that he already received the order in May and on 30/11/19 he received the message that there is a deduction of SAR 96. 

So could you please confirm us on which date the order was delivered to the customer as on the hybris the delivery date is showing : 11/30/19 11:03 AM. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, December 5, 2019 10:06:41 PM 
Subject: Ticket no. 294680 

Ticket no. 294680 
Order ID 6634195159 

Please see into this ticket. 

Customer is claiming that he has already received the products 6 months back in month of May. 
And the payment was also captured on 30/11/19 

Please check and verify 

Thanks & Regards 
Abhishek