Subject: Late Delivery
From: Seeta Seeta <[email-masked]>
To: IranBudhathoki <[email-masked]>, [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Thu, 5 Dec 2019 00:52:33 -0700 (MST)

Hi Team, 

With the order number: 6449618950, Customer is chasing us for the order and as per the hybris the order was placed on Oct 31, 2019 and till now the status is SUBMITTED_TO_WAREHOUSE . 

Agent has already escalated the case to the concern team more than twice but we are not getting any reply from them. There's a tracking (00000080005776353) number as well which indicates that the item has been shipped on 11/4/19 9:14 AM. 

We request you to look into this matter and help us to resolve the case ASAP. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar