Subject: RE: Late shipping order #6449580595
From: Sagaya Suresh Kumar <[email-masked]>
To: Vinod Sharma <[email-masked]>, Numan Ali <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohd Imran <[email-masked]>, Shriram Srinivasan <[email-masked]>, Saumya Kotiyan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, "Alexander Gomes" <[email-masked]>, Md Abu Talla <
Date: Tue, 3 Dec 2019 12:11:30 +0000

Dear @Numan Ali<mailto:[email-masked]> – Our operation team confirming that the below Tracking id shipment it handover on Oct Month.. But as of now customer claiming that not received the package..

Please update about this missing shipment tracking id Case & revert on Urgent !!

Tracking Id - S000175903757

Regards
Sagaya Suresh
+966 565165997
From: Vinod Sharma <[email-masked]>
Sent: Tuesday, December 03, 2019 3:03 PM
To: Sagaya Suresh Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohd Imran <[email-masked]>; Shriram Srinivasan <[email-masked]>; Saumya Kotiyan <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; [email-masked]; [email-masked]; Ramesh Gottimukkala <[email-masked]>; Alexander Gomes <[email-masked]>; Md Abu Talla <[email-masked]>
Subject: RE: Late shipping order #6449580595

Hi Suresh,

This order was dispatched on 31st oct by Shipa

31-Oct-2019
04:16:13
SHIPA
S000175903757

Regards,
Vinod
+966 -552608347
IP-2056

From: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 03, 2019 2:50 PM
To: Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shriram Srinivasan <[email-masked]<mailto:[email-masked]>>; Saumya Kotiyan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late shipping order #6449580595

Dear @Vinod Sharma<mailto:[email-masked]> – This order one item not yet dispatched. Requesting you to update about this item missing item status.

Whether it going to dispatch from Conloc End or Not. Otherwise we will close this case and provide refund to customer end.

Revert Asap..

Regards
Sagaya Suresh
+966 565165997
From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 03, 2019 2:26 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Shriram Srinivasan <[email-masked]<mailto:[email-masked]>>; Saumya Kotiyan <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late shipping order #6449580595

Hi @Sagaya Suresh Kumar<mailto:[email-masked]>,

Kindly get this item shipped, we need to close this case on priority.

Looping @Shriram Srinivasan<mailto:[email-masked]> @Saumya Kotiyan<mailto:[email-masked]>

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 3, 2019 5:16 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late shipping order #6449580595

External email sender, please take precaution.
Hi Team,

we are still waiting update on this case
this case is pending since 5 Nov 2019

Regards,
Fauzan
________________________________
From: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 25, 2019 9:27:56 AM
Subject: Late shipping order #6449580595

Hi Team,

With reference to Ticket: 231003
Order ID: 6449580595

The order was placed on Oct 30, 2019. the order is delivered on Sep 03, 2019. However one item is still ready to ship, we have escalated several times to WH for the same but no response from there side.
Item Name (160833081 - - Juniors 5-in-1 Learning Centre).
Kindly check and update us.

Regards,
Fauzan

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