Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 13:13:33 +0000 (UTC)

Hi LSM Automation Bot,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">But my order has not yet been received, where is the date of 15th April, today it is 18th April, why?</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <strong class="gmail_sendername" dir="auto">Landmark Group</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Tue, Apr 18, 2023, 4:07 PM<br>Subject: Re: [#6086874] - Returns<br>To:  &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div>Dear Customer,</div>

<div> </div>

<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>

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<div>We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order has already left the warehouse and is with the courier now. However, we would advise you to please simply refuse the delivery of your order when the courier partner contacts you.</div>

<div> </div>

<div>Once the order will return back to warehouse a refund will process for the same and an email notification will be sent to you containing the refund information.<br>
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<div>Feel free to get in touch with us for further assistance.</div>

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<div>Thanks,</div>

<div>Max Support Team</div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6086874