Subject: New Reply Received - Feedback or suggestions
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 03:11:10 +0000 (UTC)

Hi LSM Automation Bot,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div>So far nothing has been done, This is a kind reminder <br>
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Begin forwarded message:<br>
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<div>From: Abeer Al-shamarni &lt;[email-masked]&gt;<br>
<b>Date:</b> 13 April 2023 at 6:57:27 PM GMT+3<br>
<b>To:</b> Landmark Group &lt;[email-masked]&gt;<br>
<b>Subject:</b> <b>Re: [#6042508] - Feedback or suggestions</b><br>
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<div dir="ltr"> Dear landmark group 
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<div>Kindly find the requested info.</div>
<div>1- 21469105053020230411 </div>
<div>2- Ms. Abeer M. Alshamrani </div>
<div>3- +966564244282</div>
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<div>Please note that the incident involved more than just a dissatisfaction service/feedback, I was physically assaulted and publicly humiliated with verbal aggression <br>
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<div dir="ltr">Please review the camera around that time and investigate properly </div>
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<div id="AppleMailSignature" dir="ltr">Abeer</div>
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<blockquote>On 13 Apr 2023, at 5:47 AM, Landmark Group &lt;[email-masked]&gt; wrote:<br>
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<div>Dear Customer,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We are truly sorry to hear that you were not assisted properly by our store staff member. This is surely not the experience we want our customers to have when they shop with us. </div>
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We take matters like these very seriously. We have now forwarded the feedback to our store and they are surely going to make sure the same instance does not repeat. </div>
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<div>We request you to please share with us the following details and we will ask the store team to contact you to help you resolve this asap:</div>
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1. Invoice of your order<br>
2. Your Full Name <br>
3. Contact Number</div>
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<div>We hope this helps and have a great day! Stay Safe!</div>
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<div>Thanks,</div>
<div>Centrepoint Support Team</div>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6042508