Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 16:22:59 +0000 (UTC)

Hi LSM Automation Bot,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">Helloo...<div><br></div>
<div>For your kind information , the order is delivered on 1st april, so its not 14 days yet.</div>
<div>There is no option for me to return the product, Please see the attached screenshot, as per it, the product is not delivered yet. </div>
<div>This Is your software bug. So kindly help me to return the item </div>
<div>
<br><div><div dir="ltr" class="gmail_signature"><div dir="ltr">

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<b><span style='background:white;margin:0px;color:rgb(112,48,160);font-family:"Arial",sans-serif;font-size:9.5pt'>Thanks.</span></b><span style='margin:0px;color:rgb(112,48,160);font-family:"Times New Roman",serif;font-size:12pt'></span>
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<div style="background:white;margin:0px">
<b><span style='margin:0px;color:rgb(112,48,160);font-family:"Arial",sans-serif;font-size:9.5pt'>------------------</span></b><span style='margin:0px;color:rgb(112,48,160);font-family:"Arial",sans-serif;font-size:9.5pt'></span>
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<div style="margin:0px"><b><span style='margin:0px;color:rgb(112,48,160);font-family:"Monotype Corsiva";font-size:16pt'>With Regards,</span></b></div>

<div style="margin:0px"><b><span style='margin:0px;color:black;font-family:"Monotype Corsiva";font-size:16pt'> </span></b></div>

<div style="margin:0px"><b><span style='margin:0px;color:rgb(31,73,125);font-family:"Bodoni MT",serif;font-size:12pt'>DEEPAK SATHEESH</span></b></div>

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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Apr 13, 2023 at 1:19 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div>Dear Customer,<br>
<br>
<br>
Thank you for reaching out to us and giving us the opportunity to serve you.<br>
<br>
<br>
We sincerely apologize for the inconvenience you are facing, however, we have checked and as we can see the order was delivered over 14 days ago.<br>
<br>
<br>
As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of your order. Unfortunately, this order has already passed 14 days and hence we won't be able to accept the items as a return.<br>
<br>
<br>
For any further information on return, please visit the below link: <br>
<a href="https://helpsa.centrepointstores.com/en/support/solutions/folders/44001185914#" rel="noreferrer" target="_blank">https://helpsa.centrepointstores.com/en/support/solutions/folders/44001185914#</a><br>
<br>
<br>
We thank you for your understanding and cooperation.</div>

<div> </div>

<div>Feel free to get in touch with us for further assistance.</div>

<div> </div>

<div>Thanks,</div>

<div>Splash Support Team</div>

	

</div></blockquote>
</blockquote></div>

Attachments :
1. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044017293502'>image0.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6047385