Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 05:35:53 +0000 (UTC)

Hi LSM Automation Bot,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hi Team,</div>
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<div dir="auto">Waiting for your response.</div>
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<div dir="auto">Regards,</div>
<div dir="auto">Anirudh</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 9 Apr 2023 at 1:28 PM Anirudh P &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<div dir="auto">Hello team,</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you for the quick revert. Please find the attached images of the product delivered to me. I need this item very badly as we’re going on a vacation next week but ended up having a terrible experience with you.</div>
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<div dir="auto">Fabric is faded and dusty. Wheel are used marks.</div>
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<div dir="auto">I would like to return this used product because of the safety and hygienic concerns. Kindly resolve this as early as possible.</div>
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<div dir="auto">Regards,</div>
<div dir="auto">Ani</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzIzMzI5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rtVRna8Jx5eByW1TbDyZR5CRBPrCBmKL-hJ6FxJ68RM" data-id="2044017233299" style="width:750px;max-width:100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzIzMzI5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.W3t2JNsLvgu_MTw7ToE2HLPWLzJxSmDkRuo4mTERt_A" data-id="2044017233297" style="width:750px;max-width:100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzIzMzI5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sjI7Y554_GpxC15j0W6sksKHHkTGgfNImwCKDokmMrc" data-id="2044017233298" style="width:750px;max-width:100%"></div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzIzMzMwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.eAhSox5Umzt3h2wng84vNTxrcFkG-CXAUVbLT3Wzz7Q" data-id="2044017233300" style="width:844px;max-width:100%">
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<div dir="ltr" class="gmail_attr">On Sat, 8 Apr 2023 at 5:19 PM Landmark Group &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 6008064</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
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<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">LSM Automation Bot : </div>
<div>Dear Customer,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for this inconvenience caused to you. This is definitely not the kind of experience we want you to have when shopping with us. We request you to please share with us the name of the item as well as an image/video showing the issue and we will be happy to look into this further.</div>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Thanks,</div>
<div>Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6008064