Subject: Note Added - [#6023615] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 05:46:57 +0000 (UTC)

Hi ,    Nisha Siddiqui added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6023615    Subject:  Returns   Requester: Sss Kkk    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Please mark it delivered with 5<sup>th</sup> apr 12:39pm as delivery timestamp</div>
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<div>From: FarEye Support &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, April 11, 2023 7:33 AM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Gaurav Khemka &lt;[email-masked]&gt;; Nisha Siddiqui &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fwd: [#6023615] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Dear  Nisha/Gaurav,</span></div>
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<span style='font-size:10.0pt;font-family:"inherit",serif'>Just following up on this ticket to check if you had a chance to look into our previous response. </span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/374393" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/374393</a>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Mon, 10 Apr at 8:37 AM
<span class="separator">, FarEye Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Dear Nisha/Gaurav,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Kindly provide approval for the above request, and also provide the timestamps so we can update the status as mentioned.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/374393" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/374393</a>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'> <b><span style="color:black">Thanks and Regards,</span></b>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Mon, 10 Apr at 8:07 AM
<span class="separator">, FarEye Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Greetings from FarEye!<br>
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We would like to inform you that we have received your concern regarding order status update and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/374393" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/374393</a>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Mon, 10 Apr at 7:58 AM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: update order status<br>
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Order ID: 6818905261<br>
Tracking ID: 290418440790<br>
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Assistance Required: update the order status to delivered.<br>
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Issue Description: the customer has confirmed that he received the order so kindly update the order status, as per SMSA website the status has been updated but it is not reflecting on hybris and on the FAREYE website.<br>
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Regards,<br>
Zeina.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>374393:211857</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>
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