Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Mon, 10 Apr 2023 14:08:23 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

M

Manish Kumar

Hi @akshay.berry1 @malik.ismail
Please help us in the benefit transfer request, it's pending since Sep 2022 and cx is chasing us on chat for the same

Escalation done via zimbra
Re-process refund to Benefit - 7384137242

escalated to payment gateway team on 4th Apr. for the credit cards takes up to 5 working days & for the debit cards up to 10 working days

Malik Ismail

M

Akshay Berry

6024190 - RMA created, status cannot be updated

Doing the needful.

Manish Kumar

A

6016948 - RMA created, status cannot be updated

Akshay Berry

M

Akshay Berry

6016948 - RMA created, status cannot be updated

Sharing ksa team to do the needful.

Manish Kumar

N

@mohmoud.elsayed Kindly check these 3 tickets. The group is changed automatically from KSA Warehouse Escalations to LSM KSA Call Centre 6011321 & 6027733 & 6029074

Nikhil Bishnoi

M

Nikhil Bishnoi

@mohmoud.elsayed Kindly check these 3 tickets. The group is changed automatically from KSA Warehouse Escalations to LSM KSA Call Centre 6011321 & 6027733 & 6029074

fixed

Mahmoud Emad Elsayed

N

Mahmoud Emad Elsayed

fixed

Thank you.

Nikhil Bishnoi

M

Hi @mohmoud.elsayed
We are still KSA chats in UAE group
https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/332122/conversation/730604926354615

Manish Kumar

M

image.png (47.2 KB)

Manish Kumar

M

We are still getting**

Manish Kumar

M

Manish Kumar

Hi @mohmoud.elsayed
We are still KSA chats in UAE group
https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/332122/conversation/730604926354615

fixed

Mahmoud Emad Elsayed

M

let me know if you face same issue again.

Mahmoud Emad Elsayed

M

Mahmoud Emad Elsayed

let me know if you face same issue again.

Thank you, Sure wil notify you.

Manish Kumar

M

Hi @mohmoud.elsayed
We have noticed for if we are creating child ticket on Bot generated ticket, then child tickets are getting reassinged back to the source group automatically.
For example:
Child ticket id 6029494

Manish Kumar

M

Hi @malik.ismail @akshay.berry1 @jessie.caparas

Please help us on the below chat the cx is not leaving chat and only asking for Arabic manager to solve her issue on chat only
https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/332122/conversation/730588689266143

Manish Kumar

M

Manish Kumar

Hi @mohmoud.elsayed
We have noticed for if we are creating child ticket on Bot generated ticket, then child tickets are getting reassinged back to the source group automatically.
For example:
Child ticket id 6029494

one more child ticket# 6030644 for the same.

Manish Kumar

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