Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 06 Apr 2023 01:03:06 +0000 (UTC)

Hi LSM Automation Bot,  The customer has responded to the ticket.  Returns  Ticket comment <div>I want to exchange it with that one which I ordered <img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjY4OTUyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.laActDeoAc2uO-rAcSpbc4x_w0yiuHv_VTYrzW2TlTk" data-id="2044016689520"><br>
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<div>On 6 Apr 2023, at 3:31 AM, Landmark Group &lt;[email-masked]&gt; wrote:<br>
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<div>Dear Customer,</div>
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<div>Thank you for reaching out to us.</div>
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<div>We sincerely apologize for this inconvenience caused to you. This is definitely not the kind of experience we want for you when shopping with us.</div>
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<div>We have forwarded the issue which you have shared with us to our concerned team to ensure such instances do not repeat.</div>
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<div>We have also checked and as we can see there is already a return request created for this item, our courier partner will be in touch with you within 3-5 working days to arrange the collection with you. Once we have received the item at the warehouse, a
 refund for the same will be processed.</div>
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<div>Once the refund gets processed, you will receive an email notification for the same.</div>
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<div>We hope this helps and have a great day! Stay Safe!</div>
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<div>Thanks,</div>
<div>Centrepoint Support Team</div>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5996347