Subject: Note Added - [#5955059] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 01:09:09 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5955059    Subject:  Returns   Requester: Bashaer alamri    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div>Dear Landmark,</div>
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<div style="line-height: normal" dir="ltr">We would like to inform you that we are proceeding with ticket # 372593 closure. Below is the summary for your reference.</div>
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<div><span dir="ltr" rel="tempredactor"><strong>Issue Raised:-</strong> Manual status update.</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>Solution Provided:-</strong> <span dir="ltr" style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>We have checked and found the order status is updated as delivered.</span></span></div>
<div><span dir="ltr" rel="tempredactor"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><strong>JIRA ID:-</strong> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
<div><span dir="ltr" rel="tempredactor">Please provide your valuable feedback.</span></div>
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<span dir="ltr" rel="tempredactor">​</span><br>
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<div><span rel="tempredactor" dir="ltr">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/372593" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/372593</a></span>
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<tr><td style="font-size: 20px; font-family: arial; font-weight: bold; color: rgb(1, 42, 54)">Karan Kaushal</td></tr>
<tr><td style="font-size: 12px; font-family: arial; color: rgb(132, 157, 160); height: 20px">Technical Engineer</td></tr>
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<td><a href="tel:+917065956595" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">+917065956595</a></td>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/zone.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td style="color: rgb(132, 157, 160)">India (IST)</td>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/web.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td><a href="https://www.fareye.com/" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">www.fareye.com</a></td>
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<tr><td style="font-size: 4px">    </td></tr>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Fri, 31 Mar at 12:01 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Sir/Ma'am,<br><br>We have checked and found the order status is updated as delivered, below is the request body for your reference, and do let us know if any assistance is required from our side, we will happy to help you.</div>
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<div dir="ltr">{<br>  "customer_shipment_id": "681747694122999991",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2023-03-30 15:14:01",<br>  "entry_type": "Hybris",<br>  "order_id": "6817476941",<br>  "chargeable_weight": "1.0",<br>  "scac": "SAU",<br>  "seller_organization_code": "LMG_KSA",<br>  "ship_node": "2299999",<br>  "tracking_id": "CRDSAL0760458323",<br>  "reference_number": "CRDSAL0760458323"<br>}</div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/372593" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/372593</a></span>
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<div dir="ltr"><div style="box-sizing: border-box; word-break: break-word"><div style='box-sizing: border-box; word-break: break-word; font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'><div dir="ltr" style="box-sizing: border-box; word-break: break-word"><div style="overflow: auto"> <span style="box-sizing: border-box; font-weight: 700; color: rgb(0, 0, 0)">Thanks and Regards,</span><table border="0" cellpadding="0" cellspacing="0" style='word-break: normal; max-width: 330px; border: none; color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; width: 330px'><tbody style="box-sizing: border-box">
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<td style="box-sizing: border-box; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" style="word-break: normal"><tbody style="box-sizing: border-box">
<tr style="box-sizing: border-box"><td style="font-size: 20px; font-weight: bold; color: rgb(1, 42, 54)">Pankaj Ramdoot</td></tr>
<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px; font-size: 12px; font-family: arial; color: rgb(132, 157, 160); height: 20px"> Technical Engineer</td></tr>
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<td style="box-sizing: border-box; padding: 0px; width: 130px" width="130"><table border="0" cellpadding="0" cellspacing="0" style="word-break: normal; width: 130px"><tbody style="box-sizing: border-box">
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<td style="box-sizing: border-box; padding: 0px"><a href="tel:+917065956595" rel="noreferrer" style="box-sizing: border-box; color: rgb(132, 157, 160); word-break: normal; overflow-wrap: break-word" target="_blank">+917065956595</a></td>
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<td style="box-sizing: border-box; padding: 0px; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/zone.png" alt="call" width="16" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px; color: rgb(132, 157, 160)">India (IST)</td>
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<tr style="box-sizing: border-box">
<td style="box-sizing: border-box; padding: 0px; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/web.png" alt="call" width="16" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px"><a href="https://www.fareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(132, 157, 160); word-break: normal; overflow-wrap: break-word" target="_blank">www.fareye.com</a></td>
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<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px; font-size: 4px">    </td></tr>
<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px"><a href="https://tools.fareye.com/bannerredirect" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); text-decoration-line: underline; outline: -webkit-focus-ring-color auto 5px; outline-offset: -2px; word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/signature-banner.gif" width="100%" alt="Banner" style="box-sizing: border-box; max-width: 330px" class="fr-fic fr-dii"></a></td></tr>
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<td style="box-sizing: border-box; padding: 0px" width="30"><a href="https://www.linkedin.com/company/fareye/" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/linkedin.png" alt="Linkedin" width="20" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px" width="30"><a href="https://twitter.com/fareye" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/twitter.png" alt="Linkedin" width="20" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Fri, 31 Mar at 11:57 AM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Hi team,<br><br>Order ID: ​6817476941<br><br>The order was delivered and confirmed by customer and fareye, kindly assist to update the order status so the customer can return.<br><br>Thank you for your help!<br><br>Regards,</div>
<div dir="ltr">Leen.</div>
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