Subject: Note Added - [#5950392] Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 09:00:09 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5950392    Subject:  Delivery   Requester: سعود العجمي    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Bhaskar/Shadatali</div>
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<div dir="ltr">Today again we are getting similar kinds of tickets where there is no action is required from our side. The status of AWB has been already reflecting as delivered and the same was successfully pushed to the API gateway still we are getting tickets to update the status.</div>
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<div dir="ltr">@Parul Ma'am FYI</div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/372393" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/372393</a></span>
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<tr><td style="font-size: 20px; font-family: arial; font-weight: bold; color: rgb(1, 42, 54)">Nishant Kamal</td></tr>
<tr><td style="font-size: 12px; font-family: arial; color: rgb(132, 157, 160); height: 20px">Sr. Technical Engineer</td></tr>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/mob.png" alt="call" width="11" class="fr-fic fr-dii"></a></td>
<td><a href="tel:+91%207065956595" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">+91 7065956595</a></td>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/zone.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td style="color: rgb(132, 157, 160)">India (IST)</td>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/web.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td><a href="https://www.fareye.com/" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">www.fareye.com</a></td>
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<td width="30"><a href="https://www.linkedin.com/company/fareye/" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/linkedin.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://twitter.com/fareye" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/twitter.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Thu, 30 Mar at  8:39 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Shadatali</div>
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<div dir="ltr">Please help here ticket counts in this category have increased to 45 on a single day.</div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/372393" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/372393</a></span>
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<div dir="ltr"><table border="0" cellpadding="0" cellspacing="0" style='border-collapse: collapse; border: none; color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; width: 330px; max-width: 330px'><tbody>
<tr><td style="font-family: arial; font-size: 12px; width: 330px; max-width: 330px"><table border="0" cellpadding="0" cellspacing="0"><tbody><tr>
<td><table border="0" cellpadding="0" cellspacing="0"><tbody>
<tr><td style="font-size: 20px; font-family: arial; font-weight: bold; color: rgb(1, 42, 54)">Nishant Kamal</td></tr>
<tr><td style="font-size: 12px; font-family: arial; color: rgb(132, 157, 160); height: 20px">Sr. Technical Engineer</td></tr>
</tbody></table></td>
<td width="10"></td>
<td width="5" style="border-left: 1px solid rgb(205, 220, 224)"></td>
<td style="width: 130px" width="130"><table border="0" cellpadding="0" cellspacing="0" style="width: 130px"><tbody>
<tr>
<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/mob.png" alt="call" width="11" class="fr-fic fr-dii"></a></td>
<td><a href="tel:+91%207065956595" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">+91 7065956595</a></td>
</tr>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/zone.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td style="color: rgb(132, 157, 160)">India (IST)</td>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/web.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td><a href="https://www.fareye.com/" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">www.fareye.com</a></td>
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<tr><td style="font-size: 4px">    </td></tr>
<tr><td><a href="https://tools.fareye.com/bannerredirect" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/signature-banner.gif" width="100%" alt="Banner" style="max-width: 330px" class="fr-fic fr-dii"></a></td></tr>
<tr><td style="font-size: 4px">    </td></tr>
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<td width="30"><a href="https://www.linkedin.com/company/fareye/" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/linkedin.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Thu, 30 Mar at  5:14 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Shadatali/Bhaskar</div>
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<div dir="ltr">Today we have received 32+ tickets, single shipments on each ticket to mark the order status as delivered from the below email id</div>
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<div><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<div><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<div><br></div>
<div dir="ltr">All these shipments are already available in our system with a delivered status below is the screenshot of tracking logs </div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMzcxMDg1NjQsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.ndM36_EMfI0NGKGpRtjxdF_zHO9Y2pjyk1BmhF49SRc" style="width: 727px" class="fr-fic fr-fil fr-dib" data-id="24137108564"></div>
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<div dir="ltr">Delivered status has been already published to the API gateway and we have received 200 response from API gateway</div>
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<div dir="ltr">Response Body:</div>
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<span style='color: rgb(51, 51, 51); font-family: "PT Sans", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(245, 245, 245); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>{"httpCode":200,"httpMessage":"OK","moreInformation":{"msgId":"414d5120514d53545241434b3031202093101e6439c3ce26"}}</span> </div>
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<div dir="ltr">Request Body</div>
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<pre style='box-sizing: border-box; overflow: auto; font-size: 13px; font-family: Menlo, Monaco, Consolas, "Courier New", monospace; display: block; padding: 9.5px; margin: 0px 0px 10px; line-height: 1.42857; word-break: break-all; overflow-wrap: break-word; color: rgb(51, 51, 51); background-color: rgb(245, 245, 245); border: 1px solid rgb(204, 204, 204); border-radius: 4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial' dir="ltr">{  "customer_shipment_id": "681774814822999991",  "customer_shipment_status": "Delivered",  "customer_shipment_sub_status": "Deliveredtocustomer",  "shipment_direction": "FORWARD",  "event_timestamp": "2023-03-29 13:14:42",  "entry_type": "Hybris",  "order_id": "6817748148",  "chargeable_weight": "1.0",  "scac": "LMG",  "seller_organization_code": "LMG_KSA",  "ship_node": "2299999",  "tracking_id": "FP0329231000655",  "reference_number": "FP0329231000655" }</pre>
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<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif' dir="ltr">​We would request you to please check the gap and let us know if any assistance is required from our side.</span></div>
<div><span dir="ltr" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>​<br></span></div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/372393" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/372393</a></span>
</div>
<br>
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<div dir="ltr"><table border="0" cellpadding="0" cellspacing="0" style='border-collapse: collapse; border: none; color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; width: 330px; max-width: 330px'><tbody>
<tr><td style="font-family: arial; font-size: 12px; width: 330px; max-width: 330px"><table border="0" cellpadding="0" cellspacing="0"><tbody><tr>
<td><table border="0" cellpadding="0" cellspacing="0"><tbody>
<tr><td style="font-size: 20px; font-family: arial; font-weight: bold; color: rgb(1, 42, 54)">Nishant Kamal</td></tr>
<tr><td style="font-size: 12px; font-family: arial; color: rgb(132, 157, 160); height: 20px">Sr. Technical Engineer</td></tr>
</tbody></table></td>
<td width="10"></td>
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<td style="width: 130px" width="130"><table border="0" cellpadding="0" cellspacing="0" style="width: 130px"><tbody>
<tr>
<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/mob.png" alt="call" width="11" class="fr-fic fr-dii"></a></td>
<td><a href="tel:+91%207065956595" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">+91 7065956595</a></td>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/zone.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td style="color: rgb(132, 157, 160)">India (IST)</td>
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<td style="text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/web.png" alt="call" width="16" class="fr-fic fr-dii"></a></td>
<td><a href="https://www.fareye.com/" rel="noreferrer" style="color: rgb(132, 157, 160)" target="_blank">www.fareye.com</a></td>
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<tr><td><a href="https://tools.fareye.com/bannerredirect" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/signature-banner.gif" width="100%" alt="Banner" style="max-width: 330px" class="fr-fic fr-dii"></a></td></tr>
<tr><td style="font-size: 4px">    </td></tr>
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<td><table border="0" cellpadding="0" cellspacing="0"><tbody><tr>
<td width="30"><a href="https://www.linkedin.com/company/fareye/" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/linkedin.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://twitter.com/fareye" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/twitter.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://www.facebook.com/GetFarEye" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/facebook.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
<td width="30"><a href="https://www.youtube.com/FarEyeInAction" rel="noreferrer" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/youtube.png" alt="Linkedin" width="20" class="fr-fic fr-dii"></a></td>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Thu, 30 Mar at  4:50 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Hi Team,<br><br>Problem Statement: update order status <br><br>Order Date :Mar 28, 2023<br>Order ID:6817748148<br>Tracking ID:FP0329231000655<br><br>Assistance Required: Mark the order as delivered.<br>the customer has confirmed to us that he/ she received the order. Kindly update the order status, So the customer will be able to create return request and follow up for the same.<br><br>Regards,</div>
<div dir="ltr">Aseel Qiad </div>
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