Subject: New Reply Received - Feedback or suggestions
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 19:42:53 +0000 (UTC)

Hi LSM Automation Bot,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div dir="ltr" style="">
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<div>Hello Team,, </div>
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<div dir="ltr">Name : Sara AlGhafri </div>
<div dir="ltr">Phone#: 0503725355</div>
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<span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); display: inline !important"><font><span style="font-size: 14px">Invoice</span></font><span class="Apple-converted-space"><font><span style="font-size: 14px"> </span></font>:</span></span><span dir="ltr" style="font-size: 12px; font-family: arial, sans-serif; text-decoration-color: rgb(0, 134, 240) !important; color: rgb(0, 0, 0)">  </span><span style="font-family: arial, sans-serif; font-size: 12px; display: inline !important; color: rgb(0, 0, 0)"></span><span style="font-family: arial, sans-serif; font-size: 12px; display: inline !important; color: rgb(0, 0, 0)">TRN
 : 100260641400003 ( <span style="color: rgb(0, 0, 0); display: inline !important">2023-03-28GMT15:</span><span dir="ltr" style="color: rgb(0, 0, 0); text-decoration-color: rgb(0, 134, 240) !important">14:16+04.30 )</span></span>
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<div dir="ltr">Thank you,, </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Landmark Group &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, March 30, 2023 10:57 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Feedback or suggestions
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5946473</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5946473<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">LSM Automation Bot : </div>
<div>Dear Customer,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We are truly sorry to hear that you were not assisted properly by our store staff member. This is surely not the experience we want our customers to have when they shop with us. </div>
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We take matters like these very seriously. We have now forwarded the feedback to our store and they are surely going to make sure the same instance does not repeat. </div>
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<div>We request you to please share with us the following details and we will ask the store team to contact you to help you resolve this asap:</div>
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1. Invoice of your order<br>
2. Your Full Name <br>
3. Contact Number</div>
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<div>We hope this helps and have a great day! Stay Safe!</div>
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<div>Thanks,</div>
<div>Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5946473