Subject: Note Added - [#5951737] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 13:05:03 +0000 (UTC)

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5951737    Subject:  Returns   Requester: Sasakm1410    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Zeina,</div>
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<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">As per the raised concern we have checked the status and found that it was already delivered.</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'></div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 372439 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Status update.</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> <span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>Order already delivered.</span> </span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong dir="ltr">Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/372439" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/372439</a></span>
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<br><span style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif">--</span><br style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif"><div><table border="0" cellpadding="0" cellspacing="0" style='color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; width: 330px; max-width: 330px'><tbody>
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<tr><td style="font-size: 20px; font-weight: bold; color: rgb(1, 42, 54)">Dipanshu Sharma<br><br>
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<tr><td style="color: rgb(132, 157, 160); height: 20px">Technical Engineer</td></tr>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Thu, 30 Mar at  6:22 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Team,</div>
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<br>Problem Statement: update order status</div>
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<br>Order ID: 6817204752<br>Tracking ID: FP0328230100080<br>​<br>Assistance Required: update the order status to delivered.<br> <br>Issue Description: the customer collected the order so kindly update the order status.<br> <br>Regards,<br>Zeina.</div>
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