Subject: Note Added - [#5950392] Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 11:58:09 +0000

Hi ,    Bhaskar Mandelia added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5950392    Subject:  Delivery   Requester: سعود العجمي    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Thanks Nishant for highlighting the same. </div>
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<a id="OWAAMB6C2B076D467438B893443F800FA8F02" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shadatali</span></a> – can you pls check who has raised this request and
 why this has not been routed through the central team. </div>
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<div>From: FarEye Support &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, March 30, 2023 3:44 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Nisha Siddiqui &lt;[email-masked]&gt;; Gaurav Khemka &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Shadatali Shaikh &lt;[email-masked]&gt;; Bhaskar Mandelia &lt;[email-masked]&gt;;
 [email-masked]; Nirav Dholabhai &lt;[email-masked]&gt;; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<b>Subject:</b> Re: Fwd: [#5950392] - Delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Dear Shadatali/Bhaskar</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Today we have received 32+ tickets, single shipments on each ticket to mark the order status as delivered from the below email id</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>All these shipments are already available in our system with a delivered status below is the screenshot of tracking logs </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Delivered status has been already published to the API gateway and we have received 200 response from API gateway</span></div>
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<span style='font-size:10.5pt;font-family:"PT Sans",sans-serif;color:#333333;background:whitesmoke'>{"httpCode":200,"httpMessage":"OK","moreInformation":{"msgId":"414d5120514d53545241434b3031202093101e6439c3ce26"}}</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'> </span>
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<pre style="margin-bottom:7.5pt;background:whitesmoke;word-break:break-all;border:none;padding:0in;box-sizing: border-box;overflow-wrap: break-word;border-radius: 4px;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;overflow:auto;word-spacing:0px"><span style="font-family:Monaco;color:#333333">{  "customer_shipment_id": "681774814822999991",  "customer_shipment_status": "Delivered",  "customer_shipment_sub_status": "Deliveredtocustomer",  "shipment_direction": "FORWARD",  "event_timestamp": "2023-03-29 13:14:42",  "entry_type": "Hybris",  "order_id": "6817748148",  "chargeable_weight": "1.0",  "scac": "LMG",  "seller_organization_code": "LMG_KSA",  "ship_node": "2299999",  "tracking_id": "FP0329231000655",  "reference_number": "FP0329231000655" }<div></div></span></pre>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif'>​</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>We would request you to please check the gap and let us know if any assistance is required from our
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/372393" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/372393</a>
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<div class="MsoNormal"><b><span style='font-size:15.0pt;font-family:"Arial",sans-serif;color:#012A36'>Nishant Kamal</span></b></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Thu, 30 Mar at 4:50 PM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: update order status <br>
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Order Date :Mar 28, 2023<br>
Order ID:6817748148<br>
Tracking ID:FP0329231000655<br>
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Assistance Required: Mark the order as delivered.<br>
the customer has confirmed to us that he/ she received the order. Kindly update the order status, So the customer will be able to create return request and follow up for the same.<br>
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Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Aseel Qiad </span></div>
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