Subject: Note Added - [#5951080] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 11:42:35 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5951080    Subject:  Returns   Requester: اسماء السبيعي    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Leen,</div>
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<div dir="ltr">As per your concern we have checked and found that status shared of the  shipment as delivered ,Kindly check the attached request body below and proceed further.<br><br>{<br>  "customer_shipment_id": "681719102622999991",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2023-03-29 13:10:13",<br>  "entry_type": "Hybris",<br>  "order_id": "6817191026",<br>  "chargeable_weight": "1.0",<br>  "scac": "SAU",<br>  "seller_organization_code": "LMG_KSA",<br>  "ship_node": "2299999",<br>  "tracking_id": "CRDSAL0760456423",<br>  "reference_number": "CRDSAL0760456423"<br>}<br><br><br>We would like to inform you that we are proceeding with ticket # 372401 closure. Below is the summary for your reference.<br><br>Issue Raised:- Status update <br>Solution Provided:- we have checked and found that status shared of the  shipment as delivered <br>Root Cause or RCA id:- NA<br>Is Permanent Solution Required:- NA<br>Permanent Solution (If Any):- NA<br>JIRA ID:- NA<br><br>Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.<br><br>After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.<br>Please provide your valuable feedback.<br>An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.<br>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/372401" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/372401</a></span>
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<div><em style="box-sizing: border-box"><span style="font-weight: 700">Kind regards,</span></em></div>
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                            On
                            Thu, 30 Mar at  5:04 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Hi team,<br><br>Order ID: 6817191026<br><br>The order was delivered and confirmed by customer and Saudi Post KSA , kindly assist to update the order status so the customer can return.<br><br>Thank you for your help!<br><br>Regards,</div>
<div dir="ltr">Leen.</div>
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