Subject: Note Added - [#5948731] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 11:38:44 +0000 (UTC)

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5948731    Subject:  Returns   Requester: Mariya    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Mam,</div>
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<div dir="ltr">As per your concern we have checked and found that status shared of the  shipment as delivered ,Kindly check the attached request body below and proceed further.</div>
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<div dir="ltr">{<br>  "customer_shipment_id": "681739361622999991",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2023-03-28 20:37:30",<br>  "entry_type": "Hybris",<br>  "order_id": "6817393616",<br>  "chargeable_weight": "3.0",<br>  "scac": "LMG",<br>  "seller_organization_code": "LMG_KSA",<br>  "ship_node": "2299999",<br>  "tracking_id": "FP0328230006603",<br>  "reference_number": "FP0328230006603"<br>}</div>
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<div style="line-height: normal"><span>We would like to inform you that we are proceeding with ticket # 372381 closure. Below is the summary for your reference.</span></div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Status update </span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> we have checked and found that status shared of the  shipment as delivered </span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span></div>
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<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
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<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/372381" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/372381</a></span>
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<div><em style="box-sizing: border-box"><span style="font-weight: 700">Kind regards,</span></em></div>
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<td style="box-sizing: border-box; padding: 0px; color: rgb(132, 157, 160)">India (IST)</td>
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                          <blockquote class="freshdesk_quote">
                            On
                            Thu, 30 Mar at  4:49 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Leen,</div>
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<div dir="ltr"> Greetings from FarEye!<br><br>We would like to inform you that we have received your concern regarding status update and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.<br><br>We are happy to help<br><br>
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<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/372381" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/372381</a></span>
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<tr><td style="font-size: 20px; font-family: arial; font-weight: bold; color: rgb(1, 42, 54)">Anurag</td></tr>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Thu, 30 Mar at  4:28 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Hi team,<br><br>Order ID: ​6817393616<br><br>The order was delivered and confirmed by customer and fareye, kindly assist to update the order status so the customer can return.<br><br>Thank you for your help!<br><br>Regards,</div>
<div dir="ltr">Leen.</div>
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