Subject: Note Added - [#5911714] Product information
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 06:56:58 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5911714    Subject:  Product information   Requester: Mariam Mansour    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">++<a id="OWAAM0861D72AE6DC42D8A646F4A04231C255" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rahul</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Can you please confirm if this product comes without box packaging.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
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<div>From:<span lang="EN-US"> Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 23 March 2023 1:44 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5911714] - Product information</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi Team,<br>
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Problem Statement:  Unpackage Item<br>
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Order Date : Mar 21, 2023<br>
Order ID: 6815878167<br>
Tracking ID: FP0322230002635<br>
Item ID:163502793<br>
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Assistance Required: Unpackage  Item Recieved<br>
Issue Description: Customer emailed us informing that he/she received the item on     <br>
3/22/23  but the item which they recieved is unpacked well with Cartoon and the CST is very upset  , customer also provided us the picture for the item. <br>
 So we request you to check this concern and let us know if we can offer return or exchange to customer or not</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>or offer the CST a voucher.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Kindly check and advise us.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Aseel Qiad </span></div>
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<span style='font-size:10.5pt;font-family:"-Apple-System",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5911714:1125156</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>
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